Viceroy Snowmass

Lovely resort, the food at Toro is incredible! love the birria bao and the short rib al carbon! La bomba dessert is a must!

This was our first stay with Viceroy Snowmass . The visit here was superb. The location is great. The rooms have a modern, yet cozy and inviting design. The team members are amazing. Cannot compliment them enough. They exemplified true excellence in customer service. We dined at Toro for breakfast every morning. With our group of 6, I think we tried everything on the menu. The food was delicious and beautifully presented. The car service exceeded our expectations. We always had a warm ride waiting on us. On one occasion , after we were driven to the gondola, my daughter realized she left something behind at Toro. They immediately brought it to us. A perfect example of the exceptional customer service. We look forward to our future stays here! Highly recommend!!

Location Staff were exceptional and friendly Excellent rooms Immaculate

Nothing

Catherine was wonderful! We were here for a business dinner and she handled all of our questions and requests with warmth and grace. The drinks were unique and balanced, the food was creative and delicious, the service, on point! Highly recommend!

Catherine was our waitress for our company holiday party and she was amazing!! She went above and beyond and made sure we were all taken care of!

Location

They like to charge the card they have for you on file without sending you a bill or invoice or any communication at all. Also there were lays potato chips from 1 year ago in our cupboards so their cleaners arent cleaning everything. Shady!!!

I chose this hotel to celebrate the marriage anniversary, once it is a 5 star hotel in front of the mountains. But in my second time taking a shower, the water was so so so hot that was impossible to take a shower, but once I was already in the shower, I tried to finish. Then, I talked in person to the manager and she told me that she would send an engineer to solve it asap. In the next day, I thought that this was solved and my wife started to take a shower and the water became again extremely hot. My wife was not able to finish the shower and left the bathroom and then I called to lobby asking someone to fix asap. Finally, after I call them around 5 times, they told that the maintenance guy was trying to solve it and they asked me if I would like to take a shower in another room. Once I was late to take my flight in Denver, I accepted it and my wife and I left the room with robe to go another room to take a shower, but in the same time the maintenance guy arrived and solved the issue. This situation was very embarrassing, because my wife was with robe going to another room to take a shower in a 5 star hotel in our marriage anniversary. In the checkout, I was hopping that the hotel would give to me a discount or something to sorry about it, but they did not do anything. I will never return to this hotel again.

The Viceroy Snowmass is an AMAZING property and delivers luxury, convenience and hospitality - it hits the mark in EVERY category. Overall, the Viceroy staff made us feel like we were home with friendly faces all week. The convenience of the location in walking distance to base village and the luxe feel and design of the property gets 10/10. Here's the deets: Rooms - 9/10 - Would recommend the One Bedroom Suite. Comfortable, spacious and has EVERYTHING you need. Loved having the refrigerator and kitchen space. Beds were comfortable, bathrooms spacious (shower was fantastic) and I rarely take a tub but this one was calling my name... The double sided fireplace I couldn't resist having on for ambiance - even with the warmer temps. Food & Bev - TORO was a 20/10. All other dining options 12/10 - TORO - like OH MY GOD good. From flavors to food presentation to menu selection to service. This is one of the best restaurants I've dined at in recent memory. The cafe in the lobby is super convenient. Wish they had a few more options, but great for basic breakfast. Tabitha was our Toro server and she was WONDERFUL - hospitable, funny, great conversation! We dined there for breakfast and also in the lobby for lunch. So happy. We spent time with the Food & Beverage Director - Suman who checked on us multiple times at multiple meals. What a fabulous human! Obviously killing it becase we were delighted at every meal. Gotta call out the incredible staff we had over and over, SO MUCH THANKS AND LOVE TO: Gustoff, the lounge manager who greeted us every day BY NAME, Mauricio, Tabitha, Cristina, Elsa, Bianca, Leo, Oscar, Teodora, and Edwin! Thank you for the incredible service. Lobby/Pool: 8/10. The pool just got an upgrade on furniture which was super posh and comfortable. The pool bar had great selections and the food was better than what you'd expect poolside! The music was a bit loud and they had a DJ that came on that I could have done without, but overall wonderful experience. Lobby area was 10/10 - You wouldn't think it would be all that important but I was able to take business meetings in the morning in the lounge and it was comfortable, quiet, just what I needed. Rooms Interaction - We initially checked in late at night and were assigned a room on a lower floor. We reserved the Pinnacle One Bedroom Residence. It was lovely, but didn't have as great of a view as we had hoped. The next morning I went to the front desk and was warmly greeted by the Director of Rooms Shari Putnam. I asked if she had any other rooms on a higher floor. Luckily they were not sold out and she was able to move us. But it's not just that she was able to move us - SHE WAS SO WARM and wonderful to talk to. This woman is the personification of hospitality. We also got a chance to meet the Resort Manager -Jason Mceachen. What a warm and wonderful human. He introduced himself and checked on our experience and asked how our stay was going and we struck up a great conversation. This man is the personification of hospitality! He was so genuine in making sure that his guests were having a great experience. We saw him buzzing around the resort throughout our stay and genuinely made the stay feel like home. Can't leave out the Valet + Bell Staff - 10/10. Such fun, kind folks. Gentle banner and good humor. Thanks so much Trenton, Matteo, Matt, Sam, and Justin.