Viceroy Snowmass

We live locally in Snowmass and came during off-season and though it was quieter and the menu slightly abbreviated, the lounge was cozy and had a nice colorful vibe. Everything we got was delicious and flavorful. Our server, Vlad, wowed us with his service and recommendations. We got the Caesar salad, the shrimp cocktail, sliders w/ bacon jam, Latin truffle fries, and grilled asparagus. We also got the martini flight which was perfection!! We can’t wait to come back to check out the fall prix fixe.

The pool and hot tub under the chairlifts with mountain views around was impeccable. Super friendly staff. Very accommodating to families with dogs and kids.

Breakfast was not so exciting but tasted fine. Would have wished for more variety.

Comfortable bed and quiet room

It was dark in the room and fireplaces didn’t work. It did snow/ rain at night and wanted comfort with fireplace and that didn’t work.

I rarely write reviews, but my experience at Viceroy Snowmass was so alarming that I feel obliged to share it. 1️⃣ A Serious Safety Incident The night before checkout, we returned to our room to find the swing-bar latch engaged from the inside while we were out. The room faces a small hill with an easily accessible patio — meaning someone could have entered. We were locked out for over 30 minutes until an engineer came and—clearly confused—used a clothes hanger to release the latch. No one apologized or investigated the incident during our stay. Later, when Chase Travel followed up on my behalf, the hotel claimed the latch “automatically triggered when the door closed too fast.” That explanation is factually impossible: the door has a slow hydraulic closer. Even their own engineer said he had no idea how it happened. The hotel never offered any clarification or concern for guest safety. 2️⃣ Poor Accountability and Guest Service This was not an isolated lapse. Staff were cold and unwelcoming at check-in. When I discovered a duplicate charge on my bill, I was told to “contact reservations myself” by the Front Office Director, Christina. Only after Chase intervened was the charge corrected. Every attempt to communicate afterward was ignored. Emails to management went unanswered. 3️⃣Overall Impression For a property that presents itself as a five-star luxury resort, the lack of professionalism, honesty, and basic empathy is astonishing. I expected warmth, integrity, and accountability — not indifference and denial. If you care about safety, transparency, or genuine hospitality, think carefully before staying here.

Awesome room

Over-priced (including ridiculous off-season resort fees and valet rates); inattentive valet, front desk and restaurant teams; in-room coffee machine broken (forcing you to the low quality, overpriced restaurant).

Beautiful hotel. Be prepared to be iced out by the staff if you do not tip straight away. For a hotel that costs this much, it was pretty wild to be treated like second class citizens for not handing cash over.