Residence Inn by Marriott Springfield Old Keene Mill

THE STAFF ROCKED, the room was great, the bed was comfortable! Our only complaints about the property were that the dryers did not dry our clothes (after two rounds and a lot of quarters, we still had to hang dry our clothes, and the lack of ports to charge our phones. NOT one USB available in our rooms (not even a lamp), and we didn't have enough charging bricks with us (which we should have brought more), but in this day and age, we thought surely we wouldn't need them!

The staff was friendly and helpful. The property was nice and easy to get around.

The room was very nice, however, the air conditioner shut off before we went to sleep. We called down to the front desk and were told to press the down arrow key (which we had done numerous times as well as changing the fan mode and turning it off and on again). It was quite uncomfortably hot all night so we barely slept. We mentioned it to the front desk in the morning and they were very apologetic. We also got charged for garage parking even though we parked outside so they reversed the charge and gave us 2 bottles of water. We then left a cooler with insulin in it in the room and called. Mike was SO incredibly helpful locating it for us as well as addressing our other issues. The whole daytime front desk staff were terrific.

No ice machines in the building ... ALL ice had be be retrieved by the front desk person.

Would stay here again if I need to be in Springfield again

My stay was okay. One of the elevators was out and the property couldn’t give a date when it would be prepared. Also, having to pay for parking on top of the cost of the room is ridiculous. The property should have given parking for feee given the elevator was broken

The staff was very nice and attentive.

The toilet seat hinge was loose causing the seat to come down while using the toilet.

The hotel was impeccable!! Lobby smelled so nice from the minute the doors opened! Staff was professional and friendly and the rooms were clean and bed was comfortable! Already booked again for the next time ! Great location as well. Easy on and off the highway ! Amazing !

The elevator was very slow. And the properly front entrance was difficult to find. The neighborhood was noisy with sirens and traffic. The room was very comfortable. And the staff was very helpful and friendly.

Very nice hotel very clean very good breakfast lots of different food