Residence Inn by Marriott San Antonio Six Flags at The RIM

You had three wonderful staff members that worked hard to make this stay a pleasant experience. You had one young lady when I first arrived that was not helpful at all.

I didn't like the fact the young lady at the front desk didn't properly assist us when we arrived. She told us that our rooms were not ready, even though she never looked at the computer. She never even asked our name when we told her we had requested an early check in. Later in the day I found out that the room I had reserved back in March was not available due to renovations going on. I was never notified ahead of time. When I spoke with the young lady about a different room all she offered was a down grade. When I asked about a two bedroom suite, she said I could have it for the two days I would be there but that the room was not clean yet. When I came back around 330 pm the new desk clerk informed me I would only have that room for one day and have to down grade the next day because that room was already booked. My question is how is my reservation not honored but another one is?

1st: The room had missing furniture, a side drawer was replaced by a small round table. 2nd: the ice maker in the room was broken. 3rd: The bed sheets didn’t fit the bed really. 4th: no front desk help was missing from 1am to 5am when I was seeking help for the bed sheets. I was signed up for some rewards program without my permission, was told about it afterwards.

Won't let me check in

Great location, reasonable price The staff was incredible! Super helpful, friendly, energetic. You could tell everyone really took pride in their jobs - housekeeping, maintenance, breakfast staff, front desk. Pool & courtyard were well kept and we enjoyed that one evening too. Location is <5 min from restaurants, Target & shopping plus about 5-7 min to Six Flags Fiesta Texas.

The hotel was lovely and the room was spacious.

Front desk employee, Andrea, was extremely welcoming and attentive. We enjoyed the pool and outdoor activities. We will definitely be back!

The staff was very helpful and friendly.

Property was excellent including service desk customer service. Thankyou for making this stay a memorable one, we appreciated the daily room cleaning service. Breakfast was awesome, and pool area was comfortable. Enjoyed the terrance also. Perfect stay, close to various shopping centers and restaurants. Will definitely stay here again