Hilton Garden Inn Aberdeen

Good

The hotel area is very convenient to restaurants and shops. When I booked the hotel I added breakfast for 12 dollars and when I was about to get breakfast the kitchen staff told me I cannot since I don’t have a receipt that’s signed for breakfast. When I checked in NO ONE GAVE ME A RECEIPT. It’s frustrating because it’s hard earned money wasted. When I complained front desk is treating me like I’m stupid and very rude because I don’t have a receipt and no one gave me a receipt. Terrible

Good

I booked through Expedia. The room I booked was a king suite. When I checked in it smelled of smoke. When I asked for another room, they could only give me a Queen room. Because it was an Expedia booking, they couldn't refund me to give me another room, so I waited 45 minutes to get a manual key after travelling for many hours. The room I was given was OK, but the AC was so noisy I couldn't use it and the bathroom sink didn't drain. I am very disatisfied with the hotel.

It was easy to get into and out when necessary. Walgreens and restaurants within blocks so very convenient.

The checking process. The attendant was kind of rude when I tried to check in. I was early but there should have been some rooms completed. It was almost 430pm when the room was finally available.

Free breakfast was confusing. You received a $12 pp bill by a waitress for a self-serve breakfast with a tip expectation. Waitress and front desk then explains that the breakfast will be charged to your credit card but After you checkout, the hotel will remove the breakfast charge. Still haven’t checked on this nonsense. Even if the hotel did remove the charge, this is still a terrible “free breakfast” process for hotel guests.

A great stay! The front desk was welcoming and kind. The only thing I suggest is vacuuming under the beds more often. I found a half smoked black and mild under there. Since an incidental fee is charged, I may have been charged if I had not found it.

Hotel was quiet and clean. The staff was friendly, efficient and professional. The area was right off of Rt95 with many other chain hotel options but I can recommend this hotel as a convenient clean location.

Staff was friendly and efficient. Facilities were clean and maintained. Easy access to/from the highway.