Great Wolf Lodge Illinois

It was accommodating. Great place for kids. Fun times

Amazing had the best times the slides attendant need some help they just talk the whole time but other then that a perfect 10

Most of the staff really had no answers for anything. Many things were so beyond dirty I was disgusted.

I love that it wasn’t as crowded as other times.

A mi familia y a mi nos encantó a mi bebe le fascinó las piscinas y ya estamos planificando regresar otra ves

Excellent location to enjoy family fun in the cool months.

The day I checked in, 4/4/2025, I asked for a late check out. I was told specifically that the check out time would now be 4PM on 4/5/2025. At 2:30PM I get a call from the front desk, while inside the water park, stating that housekeeping said that I’m still inside the room. I stated yes, I paid for a late check out. The receptionist stated she did not see a late check out on my account. Which was untrue, I received a bill showing the late check out charge. I said you can look on my account and see I paid for it. She then stated that check out was at 2PM and I explained to her that I was told 4PM. The receptionist then stated that as long as she’s worked there checkout time has always been 2PM. She could’ve just apologized and told me that it was 2PM and not 4PM like I was informed on 4/4/2025.

This was our first visit to Great Wolf Lodge, and overall, we really enjoyed our stay! We’ve visited other similar resorts, and GWL has definitely become one of our favorites. My 14-year-old daughter mentioned that the water park felt a bit smaller compared to others we’ve been to, but there were plenty of fun activities for the kids throughout the day, which I really appreciated. The food was decent, and our room looked just like the photos—simple, but it worked well for our needs. That said, I do have a couple of suggestions. The restrooms inside the water park weren’t very clean and felt like a breeding ground for bacteria. A bleach-style rinse-might help. Also, if you happen to lose an electronic device, be prepared for a bit of a hassle—we found it difficult to get much cooperation from security. All in all, we had a great time and just wish we had more time to spend there!

Staff was friendly and accomadating. Auper clean and comfortable beds.

Good