The Elanza Hotel

Edwin at the receltion was good. Overall experience was average

Clean well maintained hotel in a fun neighborhood in Bengaluru, not too far to MG Road/Chuch street. The wifi is good and the room was very nice with an excellent overhead shower. The soundproofing is good because I couldn't hear the road at all. The front desk provided as much bottle water as I asked for and the breakfast was reasonably good. My only complaint is that the lights and everything in the room was occupied by a bunch of weird buttons on the wall and nightstand. These were small and hard to read/find and sometimes I had a hard time turning on or off the lights.

staff should be more informative

Good, clean, modern hotel that is well decorated and maintained.

Very good hotel in the middle of the city Little compact rooms but very tidy with all required facilities The photos on the website are a little misleading for the dimensions of the rooms and the hotel (I don't think that was intentional though) Food is good but could be turned to great easily. Lot of variety. Serving staff could be more attentive to customers needs without having to be requested for Over all great hotel to stay

Neat & clean. Staff every cordial & room service was punctual.

I was in desperate situation as my previous hotel bookings in South India wr terrible. I thought it’s common for India hotels to be like that. Elanza hotel did a great job. I will definitely recommend this hotel. They have fast check-in/out, housekeeping cleans the room well, good food, fast service, fast internet. I am really thankful to this hotel.

I booked this hotel on expedia. The terms and conditions do not mention that visitors are not allowed in the room. At the time of checking in, the hotel staff told me there are no visitors allowed in the night (which I understand) but are allowed in the daytime subject to ID proof. To my chagrin, the hotel did not allow my friend to come up in the daytime. They said visitors are not allowed and the night time staff did not know the rules or told incorrectly. While I understand the hotel's right to screen visitors to obviously weed any illegal activity, it was fully incomprehensible to see that legit visitors were not allowed. I had a friend as well as colleague visit me as I was there only for a day and it made sense to meet and work together. Though the premise always exists of meeting people outside, I was upset with the misinformation. I wouldnt have booked a room in the hotel otherwise. As a matter of principle I checked out after one day even though I had paid for 2 days. The hotel is not bothered about customer experience nor to use its common sense where applicable. I am now following up with Expedia for refund (due to misinformation or omission of details)

They put me in smoking room though i clearly asked for non-smoking room. Was reluctant to change it until I insisted that you should do it per contract. Was not flexible.

Expedia says its 4 star property whereas hotel manager said its 3 star property. Pls correct it.