SpringHill Suites Ashburn Dulles North

The property listed a pool in the advertising,had directions to pool on placards mounted on walls ,listed pool on the on screen amenities in the room but when we tried to find said pool was told they hadn't had a pool for over a year.other hotels in area had pools at similar cost and would have been chosen .I feel it was false advertising over a year after deleting pool

Great breakfast.

Very nice room for this category. Spacious, nice bathroom. Comfortable bed. No lotion and there were two shampoo dispensers/ no body wash. But overall very comfortable stay. The complimentary breakfast and coffee were very good. Be sure to check out nearby One Loudoun shopping center for dining, shopping and entertainment.

Close to the LAN venue I was attending all day on Saturday. Just a three minute drive, which is great because I’m not a big fan of night driving. I love how simple check in was and the complimentary breakfast was more than enough to fuel my trip back home the next morning.

I can’t complain actually. It was super comfy.

The staff was very nice and the room was comfortable and clean.

Close to our destination, easy to find. Surprised they are still advertising they have a pool since they do not have one!

rooms were good sized and well layed out . Very nice set up

The PTAC unit struggled to cool the room down . i was on 4th floor and it was hot out . Maybe current temperature exceed the original design - before we had these extreme temperatures . Some to look at in today’s design and when the place is due for upgrade .

Room size, i liked the shower and toilet areas were separated. We had a desk/lounge area in our room which was great for the business aspect of our trip. Breakfast was decent.

I should start at the beginning. Upon arrival, they would not honor our room from the 3rd party site we booked with. They claimed they could not process the 3rd party card. Well, turns out after 30 mins on the phone with the 3rd party, that the hotel itself was upcharging me and thats why the charge wasnt going through. However they declined to speak with me about any of the cost and refusing my confirmation information. When they finally adjusted their prices to be what I had payed for 2 weeks prior we got into our room over an hour later than our check in. The website claimed they had a pool. SEVERAL sites for this particular hotel claimed it had a pool with pictures. The hotel itself had the "pool" signs up in the halls but alas, there was no pool. When I went to the front to ask i was told there has not been a pool in months. They told me this with an attitude like i lived there and should know. They told me the website does not claim to have a pool. They gaslit me about it until i got screenshots of the website of theirs and 3rd party with "pool included ". Our coffee pot in our room was absolutely disgusting and did not work properly. It was dripping the condensation of the steam into the cup no actual water from the tank being distributed into the cup. The room across from us had 2 small dogs barking frequently. Small thing but super annoying that the hand towel hook iin the bathroom is directly above the light switch. Meaning you are constantly knocking down the towel or searching under it for the light switch, not practical.