Hampton Inn Richmond - South

The only reason I am not giving this place 1 star is because they did have a good breakfast with a wide variety of selections. Here is what it really is like: The heating/cooling system is falling apart and the fan remained on constantly blowing warm air from outside. It was 76 degrees in the room. When I reported it to the desk clerk that it did not work even after I turned the wall thermostat to 65 degrees, she said she would look at it. We went to supper and when we returned all she had done was set the thermostat to 56 degrees. Of course it did nothing, The fan ran all night, regardless what we tried, and it was noisy. Traffic also was noisy most of the night. There was no notice on the Web site when we reserved that we had to pay for parking. There is notice at the door when you arrive, however, and you must use your cell phone if you have one to pay for it. (This country MUST stop believing we all carry cell phones). The toilet was so low it might as well have been non-existent. There also was only luke-warm water, both the night we arrived and the next morning. There were no USB ports and WiFi speed was the usual ultra-low for the Hilton chain.

Couldn’t hook up my PlayStation but other than that everything was good

I had a truly disappointing experience during my recent stay. There were ants around the head of the bed and the side table, so I requested service. However, the staff only sprayed insecticide once or twice and left. During that time, I also noticed that there were only two tissues left in the box, arranged neatly to look full, but there were no extra tissues provided. That felt misleading and unprofessional. At breakfast, another issue occurred. While my child was making a waffle and added a bit of chocolate, a staff member told her that it could damage the machine. My child apologized and said she wouldn’t do it, but the staff member continued repeating that it was “okay this time, but don’t do it again,” bringing it up multiple times, which made the situation uncomfortable. Meanwhile, the same staff member was chatting casually with other guests. When I noticed the milk was empty, I asked her for more. She said “okay,” but then just stood there looking at me without taking any action. Even when another guest pointed out that I seemed to need assistance, she continued chatting and did not bring the milk. When I expressed my frustration to my husband, the staff member asked my child if I was talking about her—but still made no effort to resolve the situation. Additionally, the towels had yellow stains, and the bathroom lights were flickering. Overall, this was one of the worst experiences I have had, and I am very disappointed with the level of service and cleanliness.

Breakfast was just ok.

No hot water. Room phone was broken, staff didn’t appear particularly apologetic. Staff slamming large door early in the morning.

See above.

Exactamente