Hampton Inn Richmond - South

On most of our trips, we stay over night in Richmond after landing, because the flights usually get back so late, and we live 1-1/2 hours from the airport. Usually we stay at one of the hotels right by the airport. On this trip, we decided to try something different, and chose this Hampton about 20 minutes away from the airport. Wrong choice. We checked in about 1am, and headed straight for the room. It was a room with 2 queens. The mattress on one bed I would rate as bad, because of how soft it was. The other mattress was worse and was broken down so badly that my wife just kind of sank into the middle of it. One thing I wasn't aware of, but learned on this night...there is a lot of traffic on Commerce Road late at night, and you're going to hear it all. The room seemed to be pretty clean....until I saw and killed a cockroach in the tub area during a middle of the night bathroom break. Breakfast was okay. This won't be on our list of hotels for future trips out of RIC.

The food was cold.

Breakfast

Exceptionally clean. Front desk staff excellent.

Me and my daughter was called rude in front of other guests by the lady helping with breakfast because we took our plates to the elevator to eat in our room. I wanted to eat in the room quietly. I made the complaint already because the comments were uncalled for. She told them it was rude of us not to eat with the other guests. We are not rude

Do not stay here. The location is just off of the highway, but the area is very industrial and there is nothing around the hotel. The rooms are small, old and have that "need to open a window" smell about them. My biggest issue was I was billed twice after I cancelled the room. There are many other options in the Richmond area. Do not stay here.

Excellent stay and services! Breakfast was great! Thank you. Friendly staff!

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