Hampton Inn Richmond - South

The bed was comfortable (pillows were not) and the room and bathroom were clean.

We unfortunately had a room on the first floor, just opposite the indoor pool and the fitness center. Both areas were invaded by several young girls, unsupervised, and they made a lot of noise (they were having fun, nothing bad). The soundproofing is non-existent. At 10:15 I asked the manager to quiet them down, and she did so. There were periodic instances of girls running up and down the halls very loudly. Very unhappy with the noise level in our room.

Location for me was good but very average, breakfast poor selection, room wasn’t cleaned and the shower drain was not clean, before entering room it was found that someone was inside - which once I approached the reception asked me three times if was sure ! Really embarrassing for the person in room and myself.

Breakfast was hot and choices good.

Elevator was slow and had a line waiting

The room was clean and the hotel was quiet

Pool is very small and looks like it’s only for kids under 13. I couldn’t eat much of anything at breakfast because of allergy restrictions so fruit would’ve been nice to have next time

The facility was decorated very nicely.

The highway noise from 95, was loud, during the night the hotel was loud. People slamming doors and talking loudly. Housekeeping came in and made up the beds but nothing else was done. They left the trash, didn't leave clean towels. The key card for the back door demagnitized and the staff that open the door for us walked slowly to come open the door after 6 minutes standing in cold 29° weather. We will not be staying there again. It was not worth the price.

Not a bad HI. The good; It's close to downtown, maybe a 10 minute drive taking either the back roads or the 95. The staff was very nice. Everything was clean. There are a couple of parking spots for vehicles towing trailers. The bad; (and this is mainly aimed at management, and might be specific to room 216.) The platform bed frames had box springs under the mattresses. Mine squeaked everyime I moved and it woke us up. The AC unit had a 'fan always on' button, but it didn't work, and the cycling on and off woke us up, instead of a white noise. And then there was the excessive air freshener in our room. It was a good smell, but overpowering. Someone got a little carried away spraying it around. We really didn't get our usual good sleep at HI's, but I'm not trying to complain. I'd certainly give this HI another chance.

Great shower

Too close to highway. Staff having conversations in other language. Fire alarm gone off at 3 am, false alarm. No one picked up phone when called front desk. Toilet paper roll would not stay on roller, had to put on top of toilet. Staff with flat personality.