Club Balai Isabel

Facilities a little old and dilapidated. Our cottage has no good views far from the lakeside and pools.

This is our second visit to Club Balai Isabel. My wife and son really love the experience

The Resort is outdated but the excellent service from staff outdid it. The view of Taal Lake from Terraza was amazing.

The location is excellent and we really appreciated the lakeside view we were given. The grounds are also very beautiful. However, we felt that the resort really caters more for corporate and large parties. All 3 of the restaurants closed at 8pm. However they would happily stay open for a large party. We asked if there was anywhere on site to get a drink after 8pm and were told to go outside to the 7-Eleven and drink it in our room. We had a reasonable stay, but most definitely would not stay here again.

I was surprised with the place. It was beautiful and very relaxing. The view is priceless. I'm so glad I've stumbled into to such a gem of a place. What I like the most was it's affordability. Highly recommended.

I wanted to warn everyone that what you see in the photos might not be a correct information. I booked 2 nights stay for New Year’s Eve and Jan 1. I booked lakeshore view family room, included in this particular room was a photo of kitchenette and I was expecting that we are able to use it since that’s a priority and necessary for New Years eve as we will cook and reheat whatever food we have for NYE. To my surprise, they wont let us use the induction cooker. So unreasonable they told us that the unit owner wont allow it, then why post the kitchenette photo if it’s not allowed to use? There was no indication that it is NOT allowed to cook prior my booking confirmation, we were only told when we were preparing for NYE dinner. It actually spoiled our night and the New Year. It’s crazy. ANd this reservation was prepaid. The fridge won’t close completely. Wifi was weak. The AC was leaking water. I will not book to this hotel again, although the view is nice.. but everything else is not okay for me. Please be specific in your info that some rooms are under UNIT OWNERS. And that they are not allowing to cook using the kitchenette!!! I will definitely escalate my experience to any supervisor in hotels.com

Although the staff appeared to be friendly, it was obvious it was face value only. The mattresses were rock hard and when the pillowcases were removed from the pillows, they were covered in mildew. The food was bland but the cocktails were good.

near to our venue of interest and the only 3/4 star in location .

Very well maintained and there are a lot of things to do. Will definitely be going back.

Property needs upgrading. Price is very reasonable though.