Club Balai Isabel

When we got there, there were 3 weddings and barely space to park and appreciate the surroundings. The receptionist just gave us a map and left us on our own to find the place which was not properly described. Tired and lost, we couldn't find any hotel staff to ask but had to call the number which was very difficult to contact.

Booked our stay at Club Bali on Expedia but when we arrived at the hotel, they can't find our reservation so they made us wait outside for almost 2 hrs for a check-in. We are just waiting there under the heat of the sun for check-in with no updates and not even an apology from the staff. There is no sense of timeliness from the staff and they avoid answering questions. If you ask them one thing, they forget about it until you follow-up. Not only did we wait for 2 hrs for our room, when we got there - the room was a mess and has a lot of ants and dirty ceiling. The overall ambiance of the resort was nice but the sense of TIMELINESS and urgency is pretty much non-existent. Not even an apology or complimentary sorry for all the inconvenience we had. Flew 15 hrs to visit the the island but it was a disappointment.

We had so much fun. The view was great. The food was delicious. The room was cozy but a little bit pricey.

There are some aspects of this hotel that were nice- like the hotel amenities and good location. The other aspects need improvement on. First of their staff- when at their restaurant, it takes forever to get someone’s attention and service is really slow. I would be still eating and having drinks and they would close up the bill while eating- it was really frustrating when I wanted to order more drinks and i would have the bill back to be corrected. Second, the room. yes it was clean for the most part, but our air conditioner emitted a very strange smell, the smell of mold. They probably don’t change out the filter every now and again so it gave that old moldy smell. The bathroom was okay- the glass door of the shower looks like it hasn’t been cleaned and can see old water markings. Water pressure was weak as well. It may be a good day trip place to go, but not for a long time stay

We stayed one night and the area is quite big. When we got to our room the space is quite ok but not well cleaned. The swimming pool was nice. but the beach area is dirty and not recommended for swimming. The great thing was the inflatable park that they have which my son really enjoyed. The rest is just normal and ok.

The venue was very nice and relaxing. But the services are not ok. Most of their facilities were closed during weekdays! The spa was closed! The coffee shop beside the pool was closed! As per them, they only open those on weekends when the resort is full. This is a good place to swim and sleep only. Food choices were not impressive as well. I will come back here only for the Aqua Park.

This place is quite expensive but has terrible room. Dirty, old, infested with pest, tap and flush are out of order, aircons are old and noisy (still cold though). Ylang-Ylang villa should be abandoned. Requested for a change in room but to no avail. Some positives: food and the view are great. Definitely not coming back.

Nice rooms specially those on the bay side. Best staffs and awesome service

If you are looking for a resort with lots of activities then this one is for you. There are areas for jogging/walking, biking, basketball, billiards, etc. There are at least 3 pools and an aqua park. The rooms are clean alright but dirty beddings and garbage are sometimes found just outside the rooms.

it was a wonderful stay, however other guests do not observe minimizing noise during late sleeping hours ,