Club Balai Isabel

We booked 3 standard rooms on the 3rd floor . All rooms were spacious and has its own balconies. Towels were provided. Soap , shampoo and body lotions were the only toiletries available in the rooms. Room #1 is good for 4 people , 2 queen size beds . View was not good as it was facing the roof of the other villas. Aircon was noisy . Room #2 was ok, 1 queen size bed plus a sofa bed with pull out . Room #3 is like the 2nd room . It was facing the main road which means you hear the passing cars and tricycles all day. Buffet breakfast was average. We arrived early and they allowed us to check in our rooms. Check out was no problem.

Average rating. The customer's service are just fine, The panoramic view of taal lake is perfect! Most staff are courteous and approachable. Some furniture and appliances (eg. remote controls and air conditioners are not working well!) My advise is not to try to book in their Recto building (hotel) 4th floor especially room# 401. May be other rooms and building are better. . Quite pricy but you've got a perfect view. My disappointments are: no elevators (it seems like its an old building), no toilet bidet, remote controls of television and air conditioners are not working, AIR CONDITIONERS are NOT COLD !!! and I have to request for an electric fan just to change the room temperature, some stuff are not in your room compare to other rooms, daily room service (cleaning and change of bed linens , refill of tissues, soaps and complimentary bottled waters are by request - so you have to call).

Great location, our room had a view and veranda overlooking the lake and volcano which I loved. The room had a lot of woodwork giving it a charming cabin feel. There's a huge pool. It's an excellent property but a little run down. Much of it is in disrepair. One of the showers had no cuirtin.

We had a great time with our family, it was relaxing.

We booked via expedia and my friend called the hotel 2 days before to finalize our rooms, that 4 rooms will all be together as we were all going to the same party. The day arrived and there was a loooong wait. None of the guests names seem to appear on their system so we were all just waiting in the lobby. They don't seem to be systematic in that sense.

The resort is nice. And also the food are great and staff are friendly. The resort has different water activities such as the jet ski, banana boat ride, tour of taal lake.

It was fun. We were able to do activities like jet skiing, biking, swimming and strolling around. very peaceful and chillax mood. Would really want to come back again.

A large property with great potential and nice swimming pools and views. However, lacks services and initiative. There are no bars or pool towels or anything else around the swimming pools. Wi-fi is only available around the reception area and even there a lot of time is wasted with dysfunctional (necessary?) logging in and passwords. Large rooms but catering for the local taste with a lot of space but not much else. I stayed for one night and it was very difficult / impossible to sleep with a large family in the neighbouring rooms, being noisy throughout the night and slamming doors. A floodlight was on outside all night, shining through a curtainless window. Also, as the facility seems to be used for wedding functions a lot, a lot of louspeaker music durind the day and evening, making it hard to relax around the main pool. Restaurant was ok but several items unavailable and menu requires google translate unless you are fluent in Tagalog. Overall nice place but could be much better.

There was a delay in the check-in process because the receptionist thought that my party only had a reservation for 7 people instead of 9. After few minutes, 9 people were allowed to check-in. We booked 2 rooms and during check-in, at almost 5pm, only 1 room was available and they still had to prepare the other room. There were very few guests so they should have prepared for our arrival considering that we came in 3 hours after the start of check-in. But other than that small hassle, the place was great. We were able to attend 'Simbang Gabi' because the resort has beautiful church inside.

There are activities dat can be done on d area. Its just a bit rainy, may be this summer we can come back.