Club Balai Isabel

Beautiful scenery and not a thing to do there! The club itself has no events and the supposed water sports are always unavailable. The tennis courts use fishing nets. There is nothing to do in the surrounding area and the hotel staff have zero knowledge about the area. Seriously, I knew more about the town than they did. Hotel could be nicer but it has deteriorated a lot. Pool is full of sharp edges which cut our feet up badly. Plenty of staff on hand but they still manage to take hours to server anything. Five guests were burgled during our stay (as you would expect). The hotel puts on corporate karaoke on the beach at 130decibels until 1am most nights. Nice volcano though.

Our room had a picture-perfect view of Taal Volcano. Furnishings were a bit worn but the room was clean enough and the air conditioning was nice and cold. Housekeeping did leave a used towel in the bathroom. There were two bath towels for the two of us and no face or hand towels or bath floor mat. We had to request for those and were eventually supplied with one hand towel and a floor mat. Service all-around was very friendly and accommodating. Food quality was alright. The breakfast buffet was a full spread of hot and cold selections. Tip: Order the rich and thick hot chocolate from the kitchen. It's not on the buffet but apparently included if you ask for it since we were not charged extra for the two mugs we ordered. They had Sunday Mass in their lovely chapel on-site. The chapel had the strongest cellular signal. Hotel wifi was free but practically non-existent in our room and in the restaurant. Cellular signal from our providers (the top two Philippine telecoms) was spotty. Many families with kids the weekend we stayed and the kids seemed to be enjoying themselves in the pools and spacious grounds.

I love the place!It is perfect for couple and also for family who wants to rest and feel the beautiful creation of God. It's good to wake up with the view of Taal and the sounds of birds and water...Very peaceful! The room and surroundings are clean. The people are very friendly and accommodating. We would love to visit and stay again in Club Balai Isabel! God bless!

We stayed for 3 days and 2 nights. The first night was in a cottage near the office. We noticed the bathroom windows wouldn't close so we asked if they could be closed and they said no, but spent the first night there anyway. In the morning there was a large spider on the shower door. I asked if we could be moved to a different room and they said yes and put us in an upgraded one with a view of the volcano at no extra charge. The views are spectacular and the resort is right on the water. The staff are wonderful and very helpful. The showers will run cold at times but as hot as it was we didn't mind. WIFI was lacking and would only work in the club house near the office.

I'm so frustrated staying in this hotel or resort.It's a huge & nice place but the safety & security of this place is very very poor.Our room was entered by a burglar.We lost so many things.My case is still under investigation.No progress yet so far.I'm waiting for them to return my money back!

Enjoyed the location; the staff are friendly; unfortunately, the price is not at par with the advertised amenities.