Club Balai Isabel

Francis the bartender was fantastic! Very personal, fast, efficient, friendly great service! The hundreds of ants in the hotel room was a nice touch! Thousands were residing on the balcony, under the tiles and in the wall/ceiling. Girlfriend got numerous ant bites on her face and neck, the big welts were a bonus for our pictures! If you like swimming in weeds then this is the lake for you! I would say stick with the pool. The sewage smell from the toilet was always a gagging experience! I found it hard to believe that this hotel ran out of fresh coconuts when I saw workers harvesting them every day from the dozens and dozens of coconut trees on the property. They must have been for the hotel next door?!?

Check in was terrible. Made us wait for 2.5 hrs. The room was ok, spacious for a family of 6. We got Agoncillo #408. Somethings needed to be fixed though just like the leaking AC on 2nd fl room. Curtains were filthy and the 1st fl bathroom smells terrible! The staff were great, from the guards to the waiters in their restaurant. Food is ok! They have a lunch/dinner buffet ( 500/adult ) or ala carte. The resort has a classy ambiance.

It was a nice resort and our room had a great view of the volcano. The only real complaint I had was that they had a notice by the sink that said the water was not potable; however, they only provided two small bottles of drinking water for two people. If they know their water is not potable, they should provide unlimited bottled drinking water, or at the very least, significantly more than what they did supply.

quite far. but full of activities/recreation; we went biking, volleyball, basketball, billiards, darts. there's few more but we juz have limited time. cant go swimming which is the sad part. lot of ants in the restaurant. room we stayed is quite far from the reception lobby. when we arrived the room, the key they give us didnt work so we waited and waited and waited. staffs are just ok.

We enjoyed our stay.

No hot water in the shower. Restaurant does not serve ala carte because they have buffet. Food is not good. No room service.

I booked on line at hotels.com but when I got there the check in staff was not aware of my reservation, and although they took the email confirmation as proof of booking, I think this is why we were placed on the furthest unit from the shore while it was obvious that there were other many units available that could have been in better location. Also, the lake is not for swimming although this resort more than make up for that shortfall for having 3 swimming pools, one is an infinity pool with the taal volcano as a back drop so awesome photo op location. Another minus is the dinner buffet. Being that there are no other restaurant in walking distance, the P650 price is a bit steep in my opinion for a non-5 star resort. Although I must admit that the quality of food was excellent. It's just not the 5 star ambiance where the price level is located in my opinion. Most guests during my stay opted for the take out pizza as the other option since the buffet line was pretty empty when we went through. Otherwise this was a very good place thus I'm giving it a 4 star.

Club Balai Isabel is the perfect place for our family to relax and enjoy fresh air. It is a quick drive from Makati via the skyway + SLEX and if without traffic, it's just around 1.5 hrs from home. The place is well-maintained, the rooms are large. They have 3 pools to choose from. They also rent out bicycles. My favorite thing in that place is the fresh air and life outside the city. We will definitely go back

No wifi, they have a room service but u can only get pizza in a box and sandwich to be sent in ur room with 20% charge. If u order other food u have to go pick it up urself in their restaurant. When we were at the restaurant the ordwr is very slow and when we asked for our bill the waiter told my gf to get it in the cashier as he is busy. Not acceptable!

We had our meeting on the location and we have no plans to stay, but after seeing the view we all decided to stay for the night.