Club Balai Isabel

The kids had fun in the Aqua park. The staff were very kind & helpful. Pools were great. The food is also good. The room looks nice, we stayed in a loft. Beds were not as comfy. The A/C needs work, it wouldnt get cooler, we had to turn the fan.

No intènet in room .no cignal on television. Poor room aircondtion

Great resort family friendly. Great for kids and the whole family

Hotel staff were friendly and the room was spacious. Hotel was not prepared though to handle so many guests.

peaceful and pleasant to stay. foods are more asians and its OK. pools are clean and big. surroundings is OK. staffs are courteous. parking area is OK waste water treatment plant from hotel is necessary before disposal to lake.

Check-in was ok though we spent about an hour to do it. No assistance to go to our room assignment rather, a map was given and we located it on our own. Room was big but there was nothing except for the beds. Cable connection was bad and the favorite shows of my companions were not available. No comfortable seating area inside the room. There was a small table with 2 chairs and it's situated near a leaking air conditioner. No foot rugs hence when you come from the pool/lake you will practically make the entire room wet. Also, when we arrived there were no towels provided. Called the reception/front desk a few times and until I was scolding the receptionist real hard that's the only time the towels arrived. The room given to us was near the water tank & pump, so the noise was really very very bad! Getting a good sleep was almost impossible. I wanted to transfer to another room but my parents who are already seniors were too tired so we just had to bear the noise. We stayed for 2 nights and they don't offer daily cleaning of the room. They just gave us a set of towels on our 2nd day. I asked for bottled water which the attendant never delivered to us. The pools were very nice. Their biggest pool was nice except that a bigger portion of the pool was deep so the people were concentrated on one area and 60% of the area was unoccupied since it's deep. Water quality at the aqua park will make you sick and will make you think twice to play.

Internet sucks, buffet has flies, not refilled on time, no phone in the villa we stayed in, small ants crawling everywhere in the room

No elevator in building for senior citizen to use. We were given 4th floor rooms. They limit free breakfast for 3 persons only even though we booked 4 person. The only free amenities is the pool the rest you have to pay

First of all, i bookd a room on the first floor because my mom is 87 and she cant go up and down yhe stairs. But they put us in on yhe 4th floor. Its ok because they had an elevator. But in the room itslef, all the beds ar upstaurs so my mim had to ho up and down.. so no use. And they wouldn't let us transfer because they said its full. I paid 34k for that? Good thing nothing happened to my mom. Lake water is so dirty you wouldn't want to swim there. They should maintain the cleanliness of the lake. Its such a shame to foreigners to see that kind of water. Room was ok but there was no towels. ( had to ask for it.) AC in one room was not working. Oh my TV was not working. Curtains were a little bit dirty and they just made up a rod to hang the curtains so if we pull the curtains the rods would fall. NO HOT WATER . WATER WAS COLD. i was with my mom who us who again is 87 yrs old and she had to bear the cold water because they can't fix it. So dissapointing.. Good side, pool was big and not to crowded. Food was ok and affordable. They lack staff to attend to customers. Over all stay was dissappointing but we cnt do anything but just make the most out of the P34,000 pesos that i paid.

The room given to us had cockroaches in the bathroom. No elevator, as it was on the 4th floor and location is at the very end of the resort. They were nice enough to transfer us to the 1st floor. Then again, there were termites on the bathroom door. Would have been a nice room. Good thing we had to stay for a night only. Maybe they have better and maintained rooms in other locations (I hope). But the facilities are great. My kids enjoyed the stay