Lea Marston Hotel

The spa was amazing

The bed was really uncomfortable could feel the springs poking my back, the air con was really poor and it was very hot weather on the night.

So what can I say: first the most important, the room (22). It’s massive and clean! Has a seating area, separate area with desk for work, and spacious en-suite, with a comfy bed. Thumbs up for room!! So check in: no one else waiting, immediate “hello just give me a moment “ more than five mins later still there while receptionist types away at computer ignoring me 🤷‍♂️ Bar: nice and friendly, ok choice of drinks at reasonable prices. Whatever happened to proper beer in hotel? Food: the only option was Hathaways pub - menu was limited but I ordered fish n chips, large glass of vino and a pint (£31 in total). Shortly after ordering I received a call from hotel. I answered: no pleasentry just “can you please come to reception now to pay for your drinks and dinner”, me: “I paid for drink in bar, and I’m currently sat in restaurant awaiting my food and drinks”: reception “well you need to pay”, me “I will when I’ve had my food and drinks”: reception “well what table you sat”: me “next to fire door”… phone switches off 🤷‍♂️ when drinks arrive, I explain to waitress who is clearly embarrassed and apologise, but I don’t think it was her job to apologise?!?! No further acknowledgment. As for fish n chips: think Birds Eye frozen fish…..yep you got it. Cooked ok in fairness. Breakfast: again ok, average buffet no complaints. So how do I feel about hotel? Discombobulated is best description.

Really good choices for breakfast

Nothing to say as a great hotel.

The property was very clean, a very pleasant place to stay

I had no problems at the property

It is beautiful, clean, welcoming and exactly what it looks like in photos. The whole experience was amazing and me and my partner had a spa treatment and that was 10/10. We will be coming back again.

I arranged for 30 family and friends to stay at Lea Marston in order to attend my daughter’s wedding which was taking place in the local area . Steph Lawrence , the reservation coordinator was excellent. Nothing was too much trouble . Every email I sent was quickly answered and when I met her in person she was so friendly and professional. She personally ensured that the pre wedding gift bags were left in all the guests rooms prior to their arrival. All the guests really enjoyed their stay . Would definitely use this hotel again .

Friendly reception staff and breakfast staff.

Booked two rooms together, we got two different floors.

The room was on the ground floor, so convenient and easy to get to the breakfast venue for me with my mobility issues. Disabled parking was near to the entrance. My allocated room had a shower as requested. Staff were very pleasant and helpful.

The chair in my room needed reupholstering, the leatherette seat was peeling.

We had a group from Ireland of 90+ people stay last week. The service and hotel itself were impeccable. They had all our room keys ready on arrival which meant we had everyone checked in within a few minutes. The staff were extremely helpful, the food was excellent and the rooms were spotless. I could not recommend this hotel more highly. We will be back