Four Points By Sheraton Arusha, The Arusha Hotel

To call this hotel a Four Points is an injustice. This hotel is nicer than a lot of luxury collection hotels in the US. Titanium Recognition: We were given a small room upgrade. Location: The location is walkable to food and a few sites, though not in the heart of town. It is walled off which makes it feel like a serene enclave. Condition: This hotel was in great condition and the grounds were very pretty. Breakfast/Lounge: The breakfast was a full buffet spread with about 10 hot items as well as pastries, fruit, and meats and cheeses. Again, this is not a four points. I have stayed at JW Marriott's with a worse breakfast. They do a great job here and the food exceeded expectations. Final Notes: This worked as an exceptional staging area for a Safari at a fraction of the cost of the Arusha Coffee lodge. I would highly recommend this for anyone before they head out on their Safari!

I have been staying at Four Points by Sheraton Arusha for the past seven years, and it has truly become a home away from home. What makes this hotel so special is its exceptional team. From Michael, Farida, Macha, Jackie, Scolar, Tarik, Christina, Antonie, Fanuel, Claudia, Evance, Asumani, and the entire staff, everyone consistently goes above and beyond to make every stay warm, comfortable, and memorable. Their genuine hospitality, professionalism, and attention to detail are what keep us coming back year after year. They are an incredible asset to the hotel and a true reflection of outstanding service. Thank you all for always taking such great care of us. We look forward to many more visits in the years ahead.

Serenity towards luxury, comfort and worthy for money exists in their services

Stayed for two nights .one night before our safari and the second night after our safari . Very clean beautiful rooms . Food was amazing . Staff are very hard working ,friendly and accommodating. Just located in the city of Arusha . Safe to take a walk .

It is a lovely and very conveniently located hotel in the heart of Arusha. Room was comfortable and very cozy. Personnel was super helpful in providing all the information and assistance. The food was delicious and diverse. One comment only, on the walls covered with the framed hotel "momentos" from the past, I noticed a Belarusian postcard written in old Russian and dated back to 1915 addressed to mademoiselle Рымашевская in Minsk, Belarus. Well, the original of that postcard is in a museum in Glubokoe (Belarus) and I have no idea what the framed copy of that had to do with the hotel. https://glubmusej.by/ru/pochtovaya-kartochka?fbclid=IwY2xjawQ2fv1leHRuA2FlbQIxMABicmlkETFrSmtPUFNweEtGUGJCd3Ewc3J0YwZhcHBfaWQQMjIyMDM5MTc4ODIwMDg5MgABHlwzFuyfHNgDncfry2DrOiaZJ9aiy6na7f3ctVN1JNxhgL7zX5hIK_XfiBvH_aem_PUPzN6azPxB6OaHoYQGaBg

We were delayed starting a safari trip by a full day. When the company picked us up from the airport (Thompson Safari) we were taken to this hotel and not given any options or advance warning. We started our trip the next day. The room fee was $350 and when we checked later that is nearly twice what the room normally is. We asked about a corporate rate (NO), we asked about the room - standard garden room. Nothing. We felt like we were fleeced. I have filed a complaint with Hilton and have yet to hear a reply (a month later). If I had been able to do my homework it may have been different but maybe not.

LOCAL (VERY SAFE) DRIVER RECOMMENDATION ASSOCIATED WITH FOUR POINTS ARUSHA: I’m a business executive who was recently in Arusha to climb Kilimanjaro. The Four Points was very accommodating and the staff were superb and service-oriented. In particular, when my flights were cancelled due to a strike at Nairobi’s airport, an amazing local taxi driver associated with the Sheraton Four Points, named Martin helped me. He went above and beyond, racing me to the airport, calling a friend to make me a new domestic flight booking for me, wiring money so that I could fly, and even booking me a hotel in Dar Es Salaam so I’d have lodging while making a connection. Martin was incredibly trustworthy and kind – and he was patient when my American type-A self was freaking out over cancelled flights. If you are staying in Arusha and at the Four Points, I recommend him highly. He could be helpful for airport transfers and local trips. To contact, his number is Martin +255 758 865 288

This was part of our luxury package but I wouldn't rate it as luxury. We stayed two separate nights and stayed in two different rooms. The first room smelled like sewer and the second room smelled like mildew. I don't think my sheets were clean because I found hair and stains. The second room was more dated than the guest. They had a good food selection but not the greatest tasting. I'm not sure if this is the standard for Arusha so I give it 3 stars. Customer service was great though. The main areas were nice and clean.