Private Apartment in Premier Mountain Luxury Resort

Perfect location, lovely staff and nice amenities.

Very dirty room - we stayed a week and the floor wasn't cleaned once. Tiny TV ~22 inch. Soap and other amenities were replaced inconsistently, and further requests from the cleaning staff were ignored. Subpar gym - very small, 1 partially busted cross trainer, very low variety of free weights, 1 bench, no bars or plates, equipment isn't maintained and staff doesn't know the equipment or how to use it. Air conditioner works but you unexplainably need to set it to cooling for it to heat up the room, and it then constantly shows the temperature in the room is 50c. The room is pretty big. The breakfast is very good, though the menu is constant. The WIFI is PHENOMENAL. They spent the money for ubiquity APs spread across each floor, and the speed and reception is incredible compared to other hotels we've been to. Room service wasn't too expensive and was pretty good.

Exceeded my expectations. The hotel was very well situated, very reasonably priced for the suite we booked. Very friendly and professional staff. Best of all was the onsite sky shop.

I am writing this review since this hotel is presented as a 5-star hotel, but in my opinion, it is a good 3-star hotel and a very bad 5 start. Shuttle, the hotel is far from the gondola, which means you heavily rely on the hotel shuttle, the last shuttle departs from the gondola parking to the hotel at 5, which means you need to end your ski day at 3:30, no apre ski, not even a full day of a ski is available. We were 3 people at the room, but they constantly, every day, gave us 2 robes for the spa and we needed to ask every day a new robe for the third person. Instead of having a bottle of water every day, we had only one, and only on the first day, it was not renewed the following days. The food in the main hall for breakfast and dinner is meh, not a lot of variety, the restaurant in the hotel is good but very expensive. The spa is ok, for a 4-star hotel, but since I paid and this hotel is presented as 5 stars, it is not a good spa at all. The waiters at the food court don't know English, which means that when we asked for an espresso, we were changed 8 euro for 2 cups of 50ml espresso, it was not explained for us. we paid approx 800 euro for 3 nights, I believe this hotel worth 45 euro per night.

Fabulous from A-Z

Stayed for 3 nights. The room was very wide & comfortable the stuff were very helpful & breakfast was good.

This hotel is amazing! Everyone is very nice and polite, the rooms are lovey and the view and location is amazing. We had complimentary wine and water, a crib for our child was ready and they even provided baby shampoos and lotions. I am beyond impressed with the experience. The only suggestion I have is to make better coffee for breakfast, offer cappuccinos and lattes.

Excellent service and cleanliness. Spacious and well-equipped rooms. The hotel looks a bit dated, spa zone is a bit small. Breakfast variety could be imoroved.

The hotel is definitely not up to 5-star hotel standards, but maybe for the price is kind of acceptable. The service is very good - everyone is extremely polite and helpful. However the hotel facilities are old and worn out, the spa is very small and busy in peak hours and the carpet in our room was full of hairs stuck in it for long time...the rooms in reality doesn't correspond at all to the pictures published. The views are very nice, the food is good and convenient shuttle to the gondola. Some refreshment might bring real value to this hotel, as it definitely doesn't correspond to the standard of SLH of the World :).

We like the staff. Mostly everything we ask for was delt with . The restaurant in the evening was lovely . Great meal. We were upgraded, which was unexpected and a real treat. Would recommend it to anyone.