Private Apartment in Premier Mountain Luxury Resort

Great hotel, very friendly and polite staff, room was comfortable and cleanish. Good facilities includes swimming pool, sauna, Jacuzzi etc. Food in restaurant was great. Although hotel was good i would not rate it 5 star, there is nothing luxurious there to rate 5 star

happy with everything.nice breakfast,spa,hotel staff very friendly and helpful. very clean,shuttle to the ski lifts every 15'.nice restaurants,spacy rooms.cannot fault it

We have had a wonderful time in this hotel. The best thing about our stay was the friendliness of the staff. Nothing was any trouble. They went that extra mile to make our holiday the best it could be. In the morning, the breakfast was not only very tasty but the perfect start to the long skiing days with the staff making sure we had everything we needed. The Spa was really therapeutic and very addictive. The pool, so relaxing after a day out on the slopes. To top it off, the hotel's restaurant,AMVROSIA, had delicious meals to round off the day. We would strongly recommend this hotel to families and groups and intend to return in the near future ourselves.

Very nice hotel with great service. A short walk to the gondola/town. Rooms vary slightly across the different blocks, but are generally very spacious and clean.

Overall good. Good location, very friendly personal, shuttle to ski center (but literally all hotels in Bansko offer this service), solid breakfast. But hotel requires urgent remodeling - looking old. I would not rate it like 5 star. There are better hotels for the price in Bansko

The only thing that was 5 stars is the staff. Very polite, very gentle. Especially Kostadin. The spa is too small and it was very dirty. Only hamam was working and the temperature was too low. The indoor swimming pool is very small and there was no daily light it was too dark. The furniture is old , rooms are ok but they look old too. The restaurant is ok and the food was tasty. So if you go there expect 3 stars hotel!! Is too far from 5 stars and even more far from luxury

Great hotel, friendly staff, breakfast buffet was excellent. Rooms could do with a thorough clean, wi-fi is free however operates slowly in the room.

Excellent, very clean hotel with a very friendly staff. We only had breakfast, but it was great. The hotel restaurant Amvrosia is a must try. Highly recommended!

We enjoyed our stay in Bansko. The hotel was fine. The location is probably good for skiing but was not ideal for enjoying the town in the summer. Also a reasonable walk to the gondola. The room was nice and comfortable. We had a suite with a mountain view, which was nice. We did have a few minor issues. The first night the ceiling light in the bedroom would not completely turn off, which made it hard to sleep. They fixed it promptly the next day. The housekeeping was not ideal for a 5 star hotel. For example, the nice fruit basket and water which was provided for us when we arrived was never picked up- the plates were left half used on the table for the entire three day stay. Soaps were not replaced when used, and the room was not tidied. Other than those issues, we enjoyed our stay.

loved this hotel and can't say enough of how friendly and helpful the hotel staff were including the manager who went out of his way to make sure we enjoyed our stay they will definitely be seeing us again .