Thomas James Hotel

The breakfast was a good selection of continental food but we had been looking forward to a cooked breakfast, so it was unfortunate that they weren't able to offer this.

The room was cold.

The lady behind the bar who checked us in my very helpful, great price for one night

I had a really disappointing experience staying at Thomas James Hotel in Leamington Spa. The staff were extremely unprofessional, with very poor manners, which made the whole stay uncomfortable. We only stayed for one night and didn’t even have breakfast despite it being included. When we returned to the hotel around 1:30am, we were being quiet. Although I had a single room, my friends had left some belongings there earlier and came back briefly to collect them. Within minutes of us entering the room, the hotel manager started aggressively banging on the door, claiming we were causing a serious hazard. We calmly explained that my friends would be leaving within 10 minutes, but she returned again, banging on the door and demanding they leave immediately. To make matters worse, when we were leaving, there were several people from the pub gathered on the stairs, which itself felt like a fire hazard. They were also intimidating and unpleasant towards us for no reason. Throughout the night, there was constant noise—doors slamming and loud banging—which made it very difficult to sleep. Overall, it was a terrible experience. The manager was extremely rude and even swore at us, despite us trying to apologise and explain the situation. I would strongly advise avoiding this hotel, especially if you’re a young person or a couple looking for a comfortable and respectful stay.