Baan Yuree Resort and Spa

Worst reception ever, 2 ladies, 1 doesn't deserve to get salary, a other one was okay

no hot water for entire 9 day stay, tv's in all rooms we had hardly worked or any english channels besides 1 news channel, room wasn't what was advertised, very run down and poorly maintained.

Reallly nice and peaceful place to go with the beach not far away or you can just relax at the hotel,staff are superb and would go again

Very relaxing hotel and very quiet, great views.

On arrival the staff tried to send us to a different hotel, arrived at 7:30 we were told we could check in early however we couldn’t we had to wait til 2. Surprise £100 deposit which we was not told about before arrival. I had already paid for the night before then was told I had to pay for breakfast this time. when we were taken to our room it was not the room I paid for they gave us a twin room instead of the deluxe double I paid for, spoke to receptionist who said our room was occupied and would be ready in a few days, no sorry just ready in a few days. 3 days later we went to our new room which was no different to our standard room just a double bed. I informed the hotel on our first day that there was a dead dog outside their hotel, it was still there 9 days later when we left it started to rot and weren’t great to walk past everyday. when we checked out they tried charging us for a bottle we never broke. also if you don’t want to want to walk up a hill to get to your hotel everyday then do not stay here.

the staff at the desk area were very nice and friendly [especially add], any problems and they will sort it out. the food in the restaurant was very tasty. the pools were good, clean and fresh. best of all were the cleaning staff, excellent every day. my room was very good on the 4th floor. down side it is a bit of a hike up the hill to the hotel.

We were put into a new room in the brand new block. A lot of issues with these, there is no sound proofing anytime someone walked by it sounds like someone is hammering, the sink leaked which we requested to be fixed but never was. We were staying as a group but when we went to check in we were unable to get the rooms we booked. They offered to swap rooms the next day to a room up on the 5th floor with no pool access which is what we paid for. All else was good the pool was great. I would not stay here again if I was to return to Patong

We had an issue (price related) and we spent a good part of our stay arguing about it and contacting hotels.com, it was really frustrating mainly because of the language barrier. The front desk wasn’t very helpful with this manner and what they told us was always different to what the 9 hotels.com agents I contacted told me. At the end they did manage to get a discount but it wasn’t exactly what we were asking for. We were not happy with the solution. Anyhow, the hotel is nice, the outside pools are nice and the rooms are comfortable and big. The room I shared with my sister had an humidity smell and some furniture was a little outdated. The bathroom did not look so clean but maybe because it is already a bit old. If you want to be a bit far away from the night life this hotel is well located. If you are not able to climb hills you might want to take the hotel shuttle to the beach and mall. We did climb the hill as part of our exercise though, but it can get really steep specially for elder people.

It was in a great location. The staff were very helpful and helped to sort out any faults that occurred promptly. I could not fault the hotel. Very good for the price.

This property is very up the hill and can be a struggle to walk up. Hotel is clean and has a welcome character to it. Staff were pleasant and we had welcome drinks on arrival. However, as we were short for time during check out we forgot our headphones and speakers. The genteman that did the room check when handed in the key kindly brought down a ring which was just a fashion ring however he stole our headphones and speakers. We tried to phone the hotel to check the room they said nothing was left in the room but we had picture evidence this items were in the room. They did nothing to re assure us about this items and didnt seem to care. Once we got back to england we tried again they claimed these items wasnt in the room when it was clearly left behind. I wouldnt trust the staff with my belongings if i had to stay there again. Theres no confidence in the staff.