Grand Hyatt Macau

Hyatt is always reliable for a comfortable and cosy stay at Macau. Love the breakfast selection where the Cantonese food is excellent, exceeding my expectations.

Hyatt, top service, as usual. A good value hotel, every time. Staff are attentive, things run smoothly, F&B is always top class.

Don't bother asking for a non smoking room. They do not enforce their rules and when you confront them they llie. Liars!!! Myvroom smelled like an old ashtray. It was dusgusting. It made me feel ill! I was there last year for business and the same oroblem. I wrote to them about it and I received an empty apology. This year I arrivex and they noted in my recird the isuue and told me they had a non smoking room for me. I asked them if it had never been smoked in? They said it was,a non smoking floor. Perhaps they ran a purifier or something because when i arrived to my room staff were just leaving but 1 hiur later it began to smell horrible. I slept horribly. Ibtold multiple staff about it and all they did was dissimulate and offer empty apologies. Jerks!!! If you want a non smoking room do not stay at Grand Hyatt Macau. It does not exist. They are damn liars. This happened 2 years in a row. Same BS. Thst makes it intentional.

Great experience as usual. Treated like a VIP as a globalist member. Very thoughtful in the details in the room when I mentioned I had a 3 year old, they provided baby slippers, baby bath robes and baby dental kit!

As a 12-year Hyatt Globalist (and former Diamond) member, I can honestly say that my stay at the Grand Hyatt Macau was the best Hyatt experience I’ve had so far. From the generous upgrade with an amazing fountain view, the thoughtful birthday welcome amenity, to the beautiful decor and very clean room, everything felt well thought out. The Grand Club lounge was excellent, and dining at Mezza 9 and Beijing Kitchen was also a highlight. Overall, every part of the stay exceeded what I was expecting. What stood out the most, though, was the people. The warmth and genuine kindness of the staff really made a difference, and it never felt forced or scripted. Everyone seemed to truly care about making guests comfortable and happy, and many times they went above and beyond what I was even asking for. In my experience, Grand Hyatt Macau really sets the standard for what great hospitality should look like. When I checked in at the Grand Club Lounge, Cindy and Duke welcomed me right away and made me feel at home. Throughout the stay, I interacted with them several times, and each time they were incredibly attentive, professional, and just genuinely helpful. They always tried their best to make sure everything was smooth and comfortable. Peggy and Tina at the Grand Club Lounge were also wonderful and always ready to help with anything I needed. During breakfast at Mezza 9, Christine and Aris were great as well—very warm, friendly, and always trying to offer a little extra help, which I really appreciated. While I mentioned a few names above, every staff member I came across during my stay (even those I didn’t get a chance to learn the names of) was amazing. The level of care, attention to detail, and customer-first attitude really made this stay special. I’m very thankful for the experience and truly had a wonderful time at this hotel.

We had a wonderful stay at Grand Hyatt -Macau. The hotel is well-located, modern, and comfortable, with great fountain views and a relaxing atmosphere.

Beautiful hotel. Room was spacious and comfortable. Very clean room and hotel. High quality bed sheets and towels. Bathroom was absolutely beautiful. Large bath tub and rain shower with great water pressure. View of the water show was fantastic. Very close to restaurants, shopping and casinos. No need for taxis as everything was within walking distance. Highly recommended.

From check-in to check-out, everything was impressive and well-organized. A special mention goes to the Grand Club team, who made my entire stay a memorable one. I would like to express my deepest gratitude to Joseph for his exceptional hospitality during our evening tea and cocktail hours. He truly went above and beyond to ensure our comfort and exceeded our expectations. Additionally, I would like to thank Ray, Peggy, and Weber from the front desk for their warm hospitality and genuine care throughout our stay.

The staff are very friendly and helpful. The room is big and clean, but there is bad smoking smell in the hallway and the elevator. I am reluctant to recommend this hotel to other if you are sensitive to smoking smell

My family and I had a great time staying over. We were welcome with great service from the team Ken, Joseph, Lucky, Chloe and Tina. We were very lucky to arrive during the cocktail timing. Check in was smooth, Chloe was very thoughtful and understanding towards my daughter needs and prepared the extra bed for my daughter. Cocktails hours team were fabulous, Tina was clear with my check in paperwork and she is so easy to speak to. Really capable and anticipatory with my family needs. Ken, Joseph and Lucky, they went the extra miles of servicing us, my family and I really had a fantastic time at the club lounge and stay.