Garner Hotel Doswell Southeast by IHG

The 1st day of my stay I told them the a/c was extremely loud and noisy - nothing done. Then the 2nd day - no hot water the 3rd day no hot water. When I asked to talk to a manager when I checked out today there was none available.

This hotel was perfect for our family's visit to Kings Dominion. Its literally right acrossed the road. You can see the park tower from the hotel. The room was super comfortable and clean. Breakfast got the job done. My college student son loved the coffee bar that was complementary 24-hrs/ day. There was even cookies at Check-in. I highly recommend.

Reservation was booked under La Quinta and all follow up reservation details were labeled as La Quinta. Upon arrival there was no La Quinta. The hotel changed a couple of years ago but still booked reservations under La Quinta. They did not have my original reservation but was able to get me a room. The room was not comparable to the suite we originally reserved but the staff was as helpful as they could be. The room was a decent size but there was food on the floors, hair on the bathroom, TV worked intermittently and the bedding seemed damp.

The staff was super friendly and accommodating. The breakfast was typical (eggs, bacon, cereal etc) and hot coffee was available 24hrs. The walls were a bit thin, and the bed was a bit lumpy but not too bad. It was clean and overall a pleasant experience. Right across the street from Kings Dominion.

Water leaked all over the floor near the window, because “the seals in the ac units or windows wasn’t done correctly. So, basically when it rains the floor near the windows get saturated with water. Bath soap wasn’t refilled beforehand. Rooms were spacious and looked nice, but they flood when it rains *shrug*

Bad experience at check in

The staffs would not attend to customers complaints and needs and are rude..expecially the females.

Very nice place, extremely neat and clean. Staff was friendly and helpful, breakfast was fresh and offered several options, and they had free dog biscuits at the check-in. Definitely worth the price and a do over.

We asked for extra towels several times and only received them after the 5th time asking. There is NO POOL here despite what the description says. The pool was the entire reason we chose this hotel and to be told they no longer had it was incredibly frustrating to us but especially to our kids. We had no housekeeping services and always had to request when we needed more toiletries, trash bags, etc. It was clean, and the employees seemed friendly. Breakfast was free but super limited options. Eggs, sausage, bread and cornflakes. Overall decent stay for the price, but probably will not be back.

The hotel had changed hands since I made my reservation and they didn’t have me in the system. Our room had possibly cockroaches in the bathroom, we never turned off the light so they wouldn’t come out.