Hilton Garden Inn Allentown West

The staff had no idea what was going on. The pool was beyond disgusting. The bathroom supplies were empty. The room was so dark that it was like a dungeon. For being a Hilton property it did not meet the expectations of a Hilton.

Came here for an overnight stay to get OUT of the city and enjoy a quiet nite in a hotel with ammenities that would be convenient: a bar, restaurant, and hot tub/pool. But NONE of those ammenities were available - no bar or restaurant on a Sunday, pool and hot tub closed (sign on the door). 🙄. Literally nothing I booked this hotel specifically for, was available. They charge $4 for parking also, rooms are outdated, and I just know I wont be coming back here. Front desk staff was amazing and helpful though!

I booked via Priceline at about 10pm- got there at 11pm. walked back to my room and it was so musty and moldy I had an allergic reaction which I’m still sick from. I went to the front desk with my face all red from the reaction and told them I couldn’t stay here because I have a mold allergy. The lady at the front desk said she would absolutely refund me but we’d need to talk to Priceline. They didn’t mark down that I left at 11:20. Instead claimed I left at 5:04am. Because of this Priceline is claiming I slept there annd will not refund me, even though I did not. There was clear negligence from staff, also there was visible dirt in the bathroom. Nasty place, dirty. I’ll also mention I travel for work frequently and this place was particularly bad. went to staybridge across the street and it was so clean and I would 10/10 recommend that place.

So clean. And conformable