Stay Realm Logo

Discover

Hotels

Settings

Currency
Language
Loading...
9.6 / 10 Guest Rating

The Phoenix Hotel Zermatt

Untere Wiestistrasse 11, Zermatt, ch

The Phoenix Hotel Zermatt - main view

About the Property

Hotel Phoenix in Zermatt

Located in the serene Wiesti quarter, Hotel Phoenix offers a blend of rustic charm and modern comfort. Cozy Rooms with Modern Amenities include flat-screen TVs, safes, and complimentary Wi-Fi in public areas. The use of wood, stone, and glass creates a unique ambiance for a peaceful night's sleep. Scenic Views and Relaxing Spaces allow guests to enjoy the Matterhorn vista and unwind in the bar or lounge. Wake up to a Delicious Buffet Breakfast before exploring Zermatt's picturesque surroundings. With its proximity to the train station and local shops, Hotel Phoenix is the ideal choice for your stay in Zermatt.

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Heating
Terrace
Garden
Pets allowed
Hiking
Lift / Elevator

Important Information

Check-in & Out

Check-in
Check-out10:30 AM

Property Notes

Please note that only a limited number of children's cots are available. If you arrive with children, please inform the property in advance. Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi. Please note that there will be a surcharge if you arrive with more guests than stated in your booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.6
Exceptional548 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the exceptional service.

Categories

Cleanliness9.5
Service10.0
Location9.8
Room Quality9.3
Amenities9.3
Value for Money9.3
Food and Beverage9.7
Overall Experience9.9

Select topics to read reviews

F
fritzandmonica
Verified booking
Couples
Standard Room
Stayed in Feb 23, 2026

"Can't wait to visit again!!"

10.0

I'll summarize first: I can't wait to go back to Zermatt, and we'll definitely stay at Hotel Phoenix. The location was great, easy walking into the center city area, to the access points to ski for the day etc. The room was wonderful, VERY clean, and the overall atmosphere was spot on. The breakfast was ready to go every day by 7:30am, plentiful...just well done overall. I have to say though, the staff really made a difference. From management to the cleaning staff, everyone was extremely helpful, informative, friendly...on and on. Having the ski gear room, with a wall of boot warmers and ski racks was a nice bonus

Helpful?
G
GrzegorzplPL
Verified booking
couple
Standard Room
Stayed in Feb 14, 2026

"Excellent"

8.0

Miła obsługa, czysty pokój, wygodne łóżko.

Brak czajnika w pokoju było bardzo problematyczne dla nas.

Helpful?
A
AndreachCH
Verified booking
family_with_children
Standard Room
Stayed in Feb 13, 2026

"Exceptional"

10.0
Helpful?
G
GeoffreybeBE
Verified booking
family_with_children
Standard Room
Stayed in Feb 10, 2026

"Exceptional"

9.0
Helpful?
6
624ruthiec
Verified booking
Family
Standard Room
Stayed in Feb 3, 2026

"Perfection in paradise"

10.0

A beautiful hotel with a great location. Hotel was clean and the service was impeccable. Front desk staff was extremely helpful and so kind. The breakfast was amazing. We loved our stay!

Helpful?
C
Connector51980623189
Verified booking
Couples
Standard Room
Stayed in Jan 28, 2026

"Hotel Phoenix is ​​the best."

10.0

Our stay at the Phoenix was a very positive experience. My rating was "exceptional staff, service, breakfast, location, and cleanliness."

Helpful?
W
wacławplPL
Verified booking
solo_traveller
Standard Room
Stayed in Jan 28, 2026

"Exceptional"

9.0
Helpful?
P
PimentelbrBR
Verified booking
family_with_children
Standard Room
Stayed in Jan 26, 2026

"The stay was excellent."

10.0

Excellent hotel staff, excellent cleanliness, excellent breakfast.

-

Helpful?
C
CiriglianochCH
Verified booking
couple
Standard Room
Stayed in Jan 25, 2026

"Molto buono"

10.0

Molto pulito ,camera perfetta ,colazione molto buona Proprietario gentilissimo

Nulla

Helpful?
G
GavingbGB
Verified booking
solo_traveller
Standard Room
Stayed in Jan 25, 2026

"great place for a short stay"

9.0

very professional and comfortable place, good breakfast and facilities throughout

nothing

Helpful?
Previous
Next
12
3
45