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9.6 / 10 Guest Rating

The Phoenix Hotel Zermatt

Untere Wiestistrasse 11, Zermatt, ch

The Phoenix Hotel Zermatt - main view

About the Property

Hotel Phoenix in Zermatt

Located in the serene Wiesti quarter, Hotel Phoenix offers a blend of rustic charm and modern comfort. Cozy Rooms with Modern Amenities include flat-screen TVs, safes, and complimentary Wi-Fi in public areas. The use of wood, stone, and glass creates a unique ambiance for a peaceful night's sleep. Scenic Views and Relaxing Spaces allow guests to enjoy the Matterhorn vista and unwind in the bar or lounge. Wake up to a Delicious Buffet Breakfast before exploring Zermatt's picturesque surroundings. With its proximity to the train station and local shops, Hotel Phoenix is the ideal choice for your stay in Zermatt.

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Heating
Terrace
Garden
Pets allowed
Hiking
Lift / Elevator

Important Information

Check-in & Out

Check-in
Check-out10:30 AM

Property Notes

Please note that only a limited number of children's cots are available. If you arrive with children, please inform the property in advance. Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi. Please note that there will be a surcharge if you arrive with more guests than stated in your booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.6
Exceptional548 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the exceptional service.

Categories

Cleanliness9.5
Service10.0
Location9.8
Room Quality9.3
Amenities9.3
Value for Money9.3
Food and Beverage9.7
Overall Experience9.9

Select topics to read reviews

D
DanielachCH
Verified booking
extended_group
Standard Room
Stayed in Oct 12, 2025

"Excellent"

8.0
Helpful?
H
HerbertchCH
Verified booking
couple
Standard Room
Stayed in Oct 9, 2025

"Exceptional"

9.0

Super Frühstück Buffet ! Grossartige Auswahl .

Alles OK !

Helpful?
R
robertdZ1548OV
Verified booking
Couples
Standard Room
Stayed in Sep 30, 2025

"Very nice hotel!"

10.0

Spent two nights at Hotel Phoenix in September - it was great. Very nice, quiet hotel and short walk from the train station. Several very nice restaurants are close by that, being on the other side of the river from the town center, are a little off the well beaten path and so are likely not as crowded. The hotel has a deal with the fitness center next door that guests can use their facilities, which are extensive - you just have to ask the front desk and they will let you in. We also enjoyed sitting the lounge drinking a lass of wine in from of the fire.

Helpful?
T
TerriusUS
Verified booking
couple
Standard Room
Stayed in Sep 30, 2025

"Exceptional"

10.0

Good location Comfortable room Great staff, pleasant and informative

Nothing!

Helpful?
C
Carrie
Verified booking
family
Standard Room
Stayed in Sep 26, 2025

"Exceptional"

10.0

Great breakfast! Beautiful location, staff was super helpful and gave great recommendation’s. Very clean, great balcony! We loved it!

Helpful?
L
L1145TDbillr
Verified booking
Family
Standard Room
Stayed in Sep 16, 2025

"Excellent Staff, get the Balcony with a view!"

10.0

We spent a few days here in early September. The room was amazing. We had a balcony view of Matterhorn. Only reason we would rate the room a little lower was the shower was too small, we constantly turn the water off or cold when we moved. The rest of the room and bathroom were perfect. The front desk service was amazing and super helpful. The breakfast was very good, and again the service was great. FYI, if you have a lot of bags, (we didn't) and are walking from the train station (we did) you must go up a steep hill to get to hotel. We would stay there again. Really enjoyed the hotel.

Helpful?
G
GerardnlNL
Verified booking
couple
Standard Room
Stayed in Sep 16, 2025

"Exceptional"

10.0

Great place

Did not like the tiny bottles with shampoo etc so much.

Helpful?
W
William
Verified booking
partner
Standard Room
Stayed in Sep 14, 2025

"Exceptional"

10.0

The desk staff was extremely helpful (ie power converter, 2 extra pillows, dinner choices) breakfast included. One think to remember going to and from Zermatt- gas vehicles such as private coach can only reach to town south of Zermatt, Tasch. So when leaving you need to talk the train 1 stop to reach your connection. Hotel was great

Helpful?
J
JoergchCH
Verified booking
couple
Standard Room
Stayed in Sep 8, 2025

"Exceptional"

9.0
Helpful?
M
MauriziochCH
Verified booking
family_with_children
Standard Room
Stayed in Sep 6, 2025

"Fantastico"

10.0

Tutto Ok Top il personale

Niente

Helpful?