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9.6 / 10 Guest Rating

The Phoenix Hotel Zermatt

Untere Wiestistrasse 11, Zermatt, ch

The Phoenix Hotel Zermatt - main view

About the Property

Hotel Phoenix in Zermatt

Located in the serene Wiesti quarter, Hotel Phoenix offers a blend of rustic charm and modern comfort. Cozy Rooms with Modern Amenities include flat-screen TVs, safes, and complimentary Wi-Fi in public areas. The use of wood, stone, and glass creates a unique ambiance for a peaceful night's sleep. Scenic Views and Relaxing Spaces allow guests to enjoy the Matterhorn vista and unwind in the bar or lounge. Wake up to a Delicious Buffet Breakfast before exploring Zermatt's picturesque surroundings. With its proximity to the train station and local shops, Hotel Phoenix is the ideal choice for your stay in Zermatt.

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Heating
Terrace
Garden
Pets allowed
Hiking
Lift / Elevator

Important Information

Check-in & Out

Check-in
Check-out10:30 AM

Property Notes

Please note that only a limited number of children's cots are available. If you arrive with children, please inform the property in advance. Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi. Please note that there will be a surcharge if you arrive with more guests than stated in your booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.6
Exceptional548 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the exceptional service.

Categories

Cleanliness9.5
Service10.0
Location9.8
Room Quality9.3
Amenities9.3
Value for Money9.3
Food and Beverage9.7
Overall Experience9.9

Select topics to read reviews

F
FrequentT1280NEWPORT BEACH, CALIFORNIA
Verified booking
Couples
Standard Room
Stayed in Aug 6, 2025

"Comfortable, excellent choice"

10.0

We had a great stay at the hotel Phoenix for four nights. The hotel is located on a quiet street some distance from the center, but, it is walkable with rolling luggage. The last hundred meters to the hotel is uphill so save some energy. The Phoenix touches all the requirements: comfortable bed, nice bath with plenty of hot water, fast Internet service, and a tasty breakfast every morning. What sets this property apart is the warm hospitality. Yolanda in the reception was warm and welcoming. She was a great source of information and had excellent recommendations on things to do. As a bonus, she is an excellent weather forecaster and helped us select the clearest days for one of our hikes, which gave us views of the Matterhorn all day long. Her restaurant recommendations were spot on also. In summary, the Phoenix is an excellent choice.

Helpful?
J
JR-TSENtwTW
Verified booking
family_with_children
Standard Room
Stayed in Aug 5, 2025

"值得入住的飯店"

10.0

這間飯店真的超讚!雖然我預定的不是馬特洪峰房型,但有兩個陽台,可以看策馬特街景。採光非常充足,清晨可以沐浴在策馬特的陽光中!床鋪很舒適,房內有膠囊咖啡機,同時可用於提供飲用熱水。浴室非常大,使用起來很舒適。早餐非常豐富,除了傳統歐式早餐,還提供熱湯和炒蛋,還有一整個桌子的起司吧,數十種起司可供選擇。飯店人員態度非常親切,入住的時候有問旅遊規劃,聽說我們要去五湖健行,提供地圖外,還詳細解說路線、時長、纜車位置等等,也說明策馬特城區路線。整體來說非常推薦!

入住三天飯店只提供每人一小瓶shampoo跟乳液,不太夠用,而且打掃房間不會補充,但可以再去跟櫃檯要,他們會很樂意多給。

Helpful?
V
VasylynauaUA
Verified booking
family_with_children
Standard Room
Stayed in Aug 4, 2025

"Excellent"

8.0

Location, good breakfast with excellent selection of cheeses

Poor view from the first floor

Helpful?
H
helensZ57AD
Verified booking
Family
Standard Room
Stayed in Aug 2, 2025

"Great hotel in heart of beautiful Zermatt."

10.0

Great hotel in heart of beautiful Zermatt. Lovely welcome from staff. Spacious, super clean, beautifully decorated and furnished rooms. Dry comfortable and well looked after for our two night stay. Inclusive breakfast buffet was amazing too. Thank you for a lovely stay. Although three star rated we’d definitely say it was a cut above.

Helpful?
J
JianlongcaCA
Verified booking
family_with_children
Standard Room
Stayed in Jul 31, 2025

"Exceptional"

10.0
Helpful?
M
MichaelaatAT
Verified booking
couple
Standard Room
Stayed in Jul 28, 2025

"Exceptional"

10.0

Extrem freundliches Personal!

Helpful?
O
Owen3737WHITSTABLE, KENT, ENGLAND
Verified booking
Friends getaway
Standard Room
Stayed in Jul 26, 2025

"Perfect place to stay"

10.0

Great place to stay in Zermatt. Quiet location but an easy walk into the main village. All the staff were very pleasant and extremely helpful. The room was beautiful. Spotlessly clean, spacious and with a fabulous view of the Matterhorn. Breakfast was also included and offered a fine selection of items, especially all the Swiss cheeses, good coffee and was kept very well stocked. All in all, a perfect place to stay in Zermatt.

Helpful?
W
WolfgangatAT
Verified booking
extended_group
Standard Room
Stayed in Jul 26, 2025

"Exceptional"

10.0

Sehr gutes Frühstück, 15 verschiedene Schweizer Käsesorten Matterhorn -Blick Gute Bar Gute Restaurant- Tipps

Helpful?
R
RichardusUS
Verified booking
couple
Standard Room
Stayed in Jul 22, 2025

"Exceptional"

9.0
Helpful?
H
HedychCH
Verified booking
couple
Standard Room
Stayed in Jul 19, 2025

"Excellent"

8.0
Helpful?