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9.6 / 10 Guest Rating

The Phoenix Hotel Zermatt

Untere Wiestistrasse 11, Zermatt, ch

The Phoenix Hotel Zermatt - main view

About the Property

Hotel Phoenix in Zermatt

Located in the serene Wiesti quarter, Hotel Phoenix offers a blend of rustic charm and modern comfort. Cozy Rooms with Modern Amenities include flat-screen TVs, safes, and complimentary Wi-Fi in public areas. The use of wood, stone, and glass creates a unique ambiance for a peaceful night's sleep. Scenic Views and Relaxing Spaces allow guests to enjoy the Matterhorn vista and unwind in the bar or lounge. Wake up to a Delicious Buffet Breakfast before exploring Zermatt's picturesque surroundings. With its proximity to the train station and local shops, Hotel Phoenix is the ideal choice for your stay in Zermatt.

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Heating
Terrace
Garden
Pets allowed
Hiking
Lift / Elevator

Important Information

Check-in & Out

Check-in
Check-out10:30 AM

Property Notes

Please note that only a limited number of children's cots are available. If you arrive with children, please inform the property in advance. Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi. Please note that there will be a surcharge if you arrive with more guests than stated in your booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.6
Exceptional548 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the exceptional service.

Categories

Cleanliness9.5
Service10.0
Location9.8
Room Quality9.3
Amenities9.3
Value for Money9.3
Food and Beverage9.7
Overall Experience9.9

Select topics to read reviews

A
AnnietwTW
Verified booking
couple
Standard Room
Stayed in Jul 18, 2025

"Exceptional"

9.0
Helpful?
R
RenatechCH
Verified booking
family_with_children
Standard Room
Stayed in Jul 18, 2025

"Excellent"

8.0
Helpful?
Y
Yu-JuchCH
Verified booking
family_with_children
Standard Room
Stayed in Jul 17, 2025

"parfait!"

8.0

chambre propre, rénovée, avec vue sur le Cervin, petit-déjeuner excellent.

tout est parfait. S'il faut un point négatif: pas de jus d'oranges frais au petit-déjeuner

Helpful?
S
seoyeonkrKR
Verified booking
couple
Standard Room
Stayed in Jul 8, 2025

"깨끗하고 넓은 방!"

9.0

라면 먹을 뜨거운 물이 필요해서 요청했는데 굉장히 친절했다. 방이 넓었다.

언덕 위라서 처음엔 다소 힘들수도.

Helpful?
H
HaroldcaCA
Verified booking
couple
Standard Room
Stayed in Jul 7, 2025

"Exceptional"

9.0
Helpful?
R
ReichmuthchCH
Verified booking
couple
Standard Room
Stayed in Jul 6, 2025

"Exceptional"

9.0
Helpful?
P
PoonhkHK
Verified booking
couple
Standard Room
Stayed in Jul 6, 2025

"Exceptional"

10.0
Helpful?
北
北村jpJP
Verified booking
family_with_children
Standard Room
Stayed in Jul 6, 2025

"Good"

5.0

スタッフさんの対応が親切！！ 早朝ハイキングに行く為、スタート時間を早くしてくれた。 早朝散歩に行こうとルームキーを残してロック、朝食責任者が対応してくれた。 朝食がとても美味しかった

私達の部屋からはマッターホルンが見えなかった!。

Helpful?
T
T7596TAcathyb
Verified booking
Family
Standard Room
Stayed in Jul 3, 2025

"Perfect central location while not in the middle of the tourist/downtown"

10.0

Loved the breakfast , very clean hotel, super friendly and helpful staff. Terrific location with balcony view of the Matterhorn available and a large grassy 'park' behind the hotel. Much better than a view of a parking lot or another hotel right behind. Would absolutely stay there again. Very special place.

Helpful?
T
TurgeonusUS
Verified booking
couple
Standard Room
Stayed in Jul 3, 2025

"Exceptional"

9.0

Very clean and comfortable. Good location. Fantastic view of Matterhorn. Staff very helpful and offered good hiking suggestion. Good breakfast.

No AC. It was very hot when we were there. Windows did open and it cooled at night, but it was noisy with windows open because of the rushing river nearby,

Helpful?
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