The Bell Hotel Thetford by Greene King Inns

Room was in average condition, no fridge in room, window didn’t close completely. Shower/bath water combo didn’t work properly, the bath tap water didn’t turn off while using the shower.

Liked the fact it was individual

OK place to stay - friendly and helpful service - steeped in 'Dads Army' memorabilia. Probably in need of a lick of paint here and there.

Nice friendly welcome and helpful staff, good food Great Breakfast.

Check in was a good experience. The lady was very friendly and helpful. The only detail she got wrong is that we’d booked two single rooms and she was under the impression we’d booked a single and a double. She looked again and corrected herself. She gave us the keys and one of the rooms was a double….. we paid for breakfast up front when booking. At checkout, the lady (a different one to the previous) tried to charge breakfast for one of the rooms - the double we were given. I explained that we’d already paid up front for breakfast and that I would show her the email as proof. She didn’t want to see the email and told us not to worry about it. I can only gather from this that the lady who checked us in, still gave us a wrong room, despite me telling her we’d booked two singles, hence why we were asked to pay breakfast for one of them. Anyway, the lady took the keys and we were gone. Two hours later, I received a phone call from the lady asking where the room keys were. All very odd. I reminded her that she took them from us at check out. She said she’d have another look for them. We never heard anything back. As for my room, there was dry urine on the back of the toilet, the soap dispenser was completely empty, the bathroom door did not close, as the door was too big for the frame (clearly moved or warped over the years), the mattress was lumpy and windows drafty. Breakfast, however was lovely - couldn’t fault it.

The room was very tired probably fitted out in the 70s. The shower did not function properly so asked the onsite manager what could be done. She moved us into another room which was better but still in need of a make over. Asked the new manager there was a problem with the cleanliness of the room and she promised this would be done. It wasn't. Waited 45mins for our food to arrive in the evening and was told they had a party of 20 in no apology. This is our second Green King holiday we have had this year and both hotels were the same. Very very tired and the management does not seem to care. We shall not use them again

I have no comment it was a pleasant stay, no complaints.

Like the front garden and free car parking. Property in need of renovation and brought up to modern standards such as new carpets, air-conditioning and high speed free WiFi.

Link to Dad’s Army was a bonus. A hotel with lots of character.

Property is dated but comfortable