Ryde Castle Hotel by Greene King Inns

Lovely 2 night birthday stay . Very nice room no 11 large very comfortable twin beds and large new bathroom. Breakfast was excellent choice staff helpful and kind . Location excellent for hovercraft and fast cat and bus station . I would just say that need a lick of paint overall and new carpet which would really make a difference. 3rd stay at Ryde castle and sure it won’t be the last ! Thanks

This was our second visit here, the staff were so friendly and helpful. We had a very large dog, Maddie, with us and they were all so accommodating! Bar staff also very good as we did keep them longer than we should have, Sorry!! Will be back next year

GREAT CENTRAL LOCATION FOR OUR SHORT BREAK

Unfortunately the hotel wasn’t quite what we expected, it really was very tired looking and could do with a refurb. The bed was very comfortable and the shower was really good too. The staff were lovely and was very attentive and always happy but I think they could have had some extra help as they were run off of their feet and constantly being asked for things ie more water for the tea and coffee, fresh juice and even cups and saucers. Also it took ages for any meals to be served. Most mornings it took an hour to have breakfast, just sitting and waiting and they were always running out of things. We did have a couple of meals in the evening but unfortunately that was no different. To be honest they really did need extra staff. We were surprised how pleasant the staff were considering they were always rushed. And it wasn’t just us, we did speak to other guests and they felt exactly the same. The thing is it wasn’t a cheap place to stay and we thought by paying a decent price it would be far above what it actually was. It isn’t somewhere that we would go back to.

A clean well run weekend gettaway hotel

Property is lovely - be nice if they had a shuttle from the hovercraft/ferry ports. Short walk but when you're tired and it's raining and you're shlepping suitcases...would be nice. No one at front desk - we had to finally call the phone number. Elevator was out - carrying suitcases up and down especially for one night was not fun. If your elevator isn't working, have someone available to carry luggage for guests. Meals were okay, in a lovely dining area but awkward. first no silver, then had to ask for menu, water. No real greeter.

Really nice hotel, right on the seafront. There were 13 of us and they accommodated us perfectly at breakfast and dinner. Staff were really friendly and helpful. My only complaint would be that they shut the bar at 10pm on two of the evenings which was disappointing.

Had a fantastic time both at Ryde Castle and The Isle of Wight. Staff was extremely friendly and helpful throughout the stay. Try the Beef & Ruddles pie, unbelievable.

As usual, a very friendly and efficient welcome and all in all an enjoyable and comfortable stay. Nikki, Adam, Finn and Clare are particularly worthy of mention for their "yes we can" approach and their praiseworthy customer service orientation. Well done. OK, so part of the Castle might be looking a bit tired these days, but the general standard of comfort and cleanliness is excellent. I will be back!

Staff were welcoming and the room was clean, cosy and spacious with a lovely sea view. Unfortunately, during the night the room got a bit chilly despite the central heating being on which made sleeping uncomfortable. Wi-fi access required a long signing in process.