The Manor Hotel by Greene King Inns

Lovely service from the whole team.

It was fine. It's not 5 star. It does not pretend to be, it's a very adequate, comfortable place to stay, with nice food and nice staff, plenty of parking well placed for the town centre, easy to get to the hotel, easy to walk round town

For a recent hospital appointment at Yeovil, this hotel was very convenient and had free parking & really good and tasty food in the restaurant.

Dated & dirty ! My window was filthy with black mould all over it ( room 20 ) Dead flies in the light & overall dated & in dire need of a refurb

We had our wedding reception here in August . Things were great to start with and staff seemed helpful . As soon as we made payment things went drastically down hill! When we arrived our greeting wasn’t great, they also tried to charge twice for my best man’s room ! when we got to the room , it wasn’t clean, very dusty and bathroom smelling of urine. When we were setting our reception in the function room we were ignored by numerous members of staff,. The morning of our wedding we were totally ignored and had management walking in showing other couples the room although it was booked to us. again no acknowledgement or good morning to us ! The room hadn’t been cleaned or hoovered as agreed it would be ,We had to cloth our own tables as it hadn’t been done correctly it looked like the clothes had just been thrown on, Minimal effort ! When we returned from our ceremony we had the same stinking attitude. Who ever was serving on the bar that evening needs to be spoken to as they were still serving our guests even though it was very clear they had already had far to much to drink. Towards the end of the evening Richard a duty manager came in to our reception demanding for me to pay extra charges in front of our guests and my wife , how inappropriate and beyond rude ! This wasn’t the end of it, he then tried to take payment from my wife’s card on file unauthorised!! If that wasn’t bad enough, an hour later the night porter arrived swearing saying what a mess the room was, what do you expect after a wedding party and how dare he swear in front us us all ! They have also since added in all kinds of extra charges and again taken payment from a card unauthorised!! The full English breakfast was unbelievably greasy and we couldn’t even eat half of it and felt quite ill afterwards ..disgusting ! The staffs general attitude here is they couldn’t give a sh*t and they all need thorough training as none have customer service skills . I have worked in hospitality for 25 years and this has to be one if not the worst experience we have ever had. Currently we are trying to take this further with head office but surprise surprise after asking for head offices contact details we have be ignored Words are beyond us how disrespectful and disgusting the service is here Thank you manor for ruining what should have been such a special time AVOID AVOID AVOID !!!!!

Pleasant single room with a spacious bathroom. Friendly, flexible staff. Very convenient for town centre, and quiet.

Room was comfortable but we could hear noise from the floor overhead. Food was excellent. We had a evening meal in the restaurant which we thoroughly enjoyed. Waitress was lovely. A warm day but an open window was great and the hotel thoughtfully provided a fan. Overall a good stay.

Dîner was great but the room was average with not a single straight angle which is not uncommon in old British pubs but the floor in my room was so slanted it was challenging not to hit a wall in the middle of the night. I think they have tried to redecorate the room at some point but the craftsmanship was poor to say the leat.

The room was lovely bed was massive Team were incredible hard working and helpful thankyou to katie and richard for hosting an amazing wedding the hole day went smoothly for start to finish Thankyou to all staff breakfast was lush smoked salmon and srambled egg yum

Too noisy, we were told there was a function that would finish at midnight but the after effects carried on till 2 am. And we felt that the windows were damaged and dangerous but on a good point the bed was very comfortable