Citrus Hotel Lonavala

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Staff was nice Food was good

Breakfast No swimming pool

I stayed here a few days ago.The location of the property is very good, just 500 meters away from the nearby bus stand and railway station.One thing I did not like there is Laxman Chef.He has no manners and was drunk on duty.I want to say that such staff should not be kept on duty. This will tarnish the hotel's reputation. My overall experience here was not good!

We had booked this hotel on our way back from temple visits for 1 night stay on 5th December but on reaching they had no records of our booking. They said that there was no reservation though we had paid upfront they did not have any records. . Requesting they confirmed the booking but said that the hotel had no lift. Having a knee problem we requested them to cancel the booking and give refund as climbing steps was not possible. They spoke to the reservation and took our details and said the same will be processed. Since then we are chasing them there is no revert nor refund its been 12 days. Very bad customer service

The hotel is good they have in house restaurant which serve good food the pool is big and clear , the rooms are bit small as comapred to other hotels in same location overall good stay value for money