CERVO Mountain Resort

It did not match the 5* experience, there was not much choice

Hotel to inform guests on Ski matters as that's what they are there for

Friendly, competent staff; convenient location for skiing.

As with everything and everywhere in Switzerland the prices are sky high. The red wine in the room 'bar' was not pleasant!

Cervo Zermatt offers maybe THE best location in Zermatt for ski addicts as it's ski-in and also very easy to get the mountain train going to Sunnega (2200m). Yet, having a perfect location is not enough here. For the price you pay, (1000+€/night) you would expect a bit more. The box where you put your shoes after ski barely heats, resulting in getting wet shoes the next morning. The breakfast buffet is quite limited when compared to many other hotels and resorts in the same price range. Service at breakfast was slow to extremely slow, even when only a few tables were having breakfast. The restaurants for dinner (we tried the Lebanese and the Italian) are good, but clearly nothing spectacular for the price. Special mention for the 10CHF/L tap water. Always leaves you with a very bitter taste when a restaurant (or any kind of company) just abuse on a pricing of something that is "free". Paying high price for a quality and rare wine, no problem. Paying high price for something that literally costs them nothing, is something I'll always struggle to accept. Abusing of the fact that people will always need water during a dinner. Everything else is already expensive, what about not abusing of your wealthy clients by charging reasonable price for tap water? We were staying in building 3. The sound isolation is extremely bad. 2 nights out of our 4 nights we stayed there, we were waken up in the middle of the nights by noisy neighbours. One night, at 1:30am, we could hear our neighbour from above, shouting over the phone, it felt like he was sitting in the room with us. Overall, an expensive place for what you get. Still a nice place, but massively overpriced.

Everything at CERVO is exceptional — from the comfy rooms, attention to detail, food and staff. Our experience was fenomenal. The location of the hotel has a beautiful view of the Matterhorn and Zermatt village. Also, you have Apres ski right there in the hotel!!!