Rio Serrano Hotel + Spa

The hotel and the food is great and the view is really awesome and left me speechless everyday.You have to wake at 5:30 to photograph the sunrise from your room.

A wonderful hotel set in a breathtaking landscape. Located not far from the entrance to the reserve itself. Warm, heartfelt service. Excellent food, especially at the bar. High-quality excursions — the tour we took to Cuernos was amazing. The picnic at the wooden cabin was perfect, and the hot chocolate at the viewpoint was exactly what was needed. I will return. A true corner of paradise.

I have so many good things to say about El rio Serrano and el masiff. The hotel food was great, they had special dishes in the afternoon, the view was amazing and the staff was so helpful. The guides of The Massif outfitter group were all so positive, and made sure that everyone was able to go at their own pace. The front desk of the Massif crew were great. We had to make some last minute changes of our excursions and hiked and they worked with us to do that. I highly recommend this and it was a great start to our Patagonia vacation.

The resort is lively and the staff could not have been more accommodating. This includes last-minute changes in dinner & spa reservations. And the massage by Natalia was the best I ever had (and I get a lot of massages!). Meals were delicious and nothing seemed skimpy like at many all-inclusives. There are not many hotel options in the region and this checked all the boxes!

Fantastic hotel right at the entrance of Torres del Paine Park. Very professional staff, they know answers to all questions. Nice rooms with view to the Torres. Good restaurant with food which has a local touch. Breakfast buffet is hard to beat in terms of quality and variety. They also offer documentaries about the region at night. Nice big pool with a mountain view

The hotel was in a great location. The views were superb. The entire staff were friendly and went above and beyond to make your time there so easy and enjoyable. The hospitality here is noticeably in all interactions with the staff. Can’t say enough good things about time here. I would highly recommend this hotel.

A fantastic hotel in a great location. We did the full board package - the food and drinks were extensive and excellent! We had booked a superior room and weren't overly happy with the first room we were given, but the hotel responded quickly with an improved room. Tip - when booking, request a room on the 2nd or 3rd floor. The views from the superior rooms at the front of the hotel are definitely worth it if you can stretch the budget. The pool and sauna area were great at the end of a day's activity.

Great experience, good location - only 10 minutes from park entrance very nice rooms with view, nice pool and good service

Comfortable room with great view of the mountains. Hotel very hands for ente to the national park (we had a car). Spa facilities were good and some entertainment for kids. Breakfast was excellent (great view on our first morning, photo attached) , as was the food at the main restaurant (I highly recommend the Congrio). Spa area was good. We made good use of the water fountain for hot and cold water refills (and even sparkling). Staff were all very helpful and friendly

It is a really nice property! Staff is AMAZING! “Aux petits soins” The food is Good! The Spa is Fantastic! The only thing… is not about the hotel… it’s all about clients attitude… they are not respectful and quiet and they SLAMMED the doors all the time - 7am or 11pm They just don’t care if you are sleeping, tired or not… So I had a concern about that… and I just tell the Guests relations desk… and guest what? No more! Voila!