Fairfield Inn & Suites South Bend at Notre Dame

Nice place to stay when visiting Notre Dame

Good location but that’s it. We stayed for a football weekend. Between paper thin walls, employees slamming doors repeatedly and a crazy loud air conditioning unit, it was impossible to sleep. Also, our room was right above the maintenance room, and we heard all kinds of whirring and mechanical sounds. The breakfast operation makes for a filthy mess. The employees stand around talking to each other while tables need to be wiped, and the floors need to be swept. They were out of orange juice Saturday morning and Sunday morning. For the room rate, we should have been able to at least get some sleep.

Nothing

Stuff unfriendly A complementary breakfast was so poor Nothing to be ordered to eat or drink at the hotel

Very nice property close to Eddy Street Commons and Notre Dame campus. Room was clean, beds were comfortable, and hotel had all we needed. Breakfast was very nice, too! Would definitely stay again.

The location was great - close to campus and right next door to Eddy Street Commons. However, the room was mediocre. The carpet seemed new, but everything else felt dated and cheap. I know it’s a Fairfield Inn, but Marriott brands are known for keeping their rooms clean and fresh. This room had furniture that’s clearly over 10 years old. The bathroom didn’t seem fully cleaned and the shower floor was dirty. The common areas were dirty as well. I understand, it’s a game day weekend, but the property should have the ability to keep the common areas clean, especially several hours after a game.

Breakfast was good and readily available. No need to go elsewhere. We were able to visit with friends and former classmates.

Just fine.

Staff allowed us a late check out and held our luggage until we departed later in evening

We went for the weekend to stay at the Fairfield inn 1220 East Angela Blvd South Bend, IN. The hotel was clean. Breakfast mediocre. The biscuits (for biscuits and gravy were hard. Couldn’t eat them). They were in a crockpot with no lid, which attributed to their being hard. The breakfast staff said that the lid to the crockpot shattered a week ago so there was no lid available. ( a hotel, a chain hotel, could not afford a new crockpot?). The lady at the front desk overnight was very nice, polite. We talked for quite a while. However……. Sunday morning we were heading down to breakfast. ( the same exact breakfast as the day before. Same crockpot with no lid. I didn’t even attempt the biscuits this time. Got a coffee.) — our room door would not unlock! It was seriously stuck! My husband was trying & trying and was getting upset because I was having a huge anxiety attack. I am severely claustrophobic. I was crying & shaking. I was trying to open the window because I ended up in such an anxiety attack that I was gonna jump out of the window ( thankfully we were on the first floor because by that point my anxiety was so high I probably would have jumped out no matter how high up we were) My blood pressure shot up. I was lightheaded. The window only opens about 2 inches, which is understandable for safety, but in no way helped my anxiety of feeling trapped. My husband was trying to calm me, worried because I was getting worse with my anxiety and he still could not open the door!!! He was calm. He is not claustrophobic. Does not have anxiety issues….. the door was stuck. It had been a half hour. A HALF HOUR! Absolutely redicilious. Unacceptable. FIRE HAZARD. What if there had been a fire? My situation at this point could have, very easily, very quickly, turned in to a medical situation! A half hour. I called my daughter, who was highly concerned about me due to the severity of my anxiety & my husband still not being able to get the door to unlock and open. She said “call the front desk” which I would have thought of if I wasn’t in a sheer panic attack. My husband just kept trying & trying the door hoping it would release so I could calm down before ending up hospitalized. I called the front desk in sheer panic. I was crying hysterically, trying to breathe, blood pressure high, I just kept saying my room won’t unlock I’m trapped, my room won’t unlock I’m trapped…. I couldn’t think of my room #. Finally someone came& had to unlock it from outside of door, from hallway. And can you believe…. When the door opened I was crying, pacing, trying to breathe, pure full blown anxiety & the lady did NOT SAY ONE WORD. SHE WALKED AWAY ANNOYED! Ummmm, Annoyed?! Excuse me, what if I had a heart attack? What if there was a fire? Would you have had the rude audacity to be annoyed then? That’s your best hospitality?? She opened door, and literally walked away without saying one word. Didn’t even bother to see if I was okay. Didn’t even bother to check or inquire about what was wrong with the door. My husband said thank you to her as she was already walking away!! After a little bit of calming my breathing we made it to breakfast and I got a cup of coffee. A lady at breakfast, very politely asked if I was okay. ( she was a guest at hotel, not staff) she said she heard me crying loudly as she walked by my room but didn’t know the situation. She heard me on the phone with my daughter telling her we got out. No apology from staff, no concern for my health, no even checking the situation with our door. So, we went back to pack room. We would not shut the door. No way! After our belongings were loaded up to leave, we tried the door again. With me in the hallway. No way am I getting locked, stuck in a room again. I had the room key in hall with me. My husband went in room, shut the door, locked it, and guess what, It was stuck!!! I had to let him out. At the front desk I informed the worker how disappointed I was that nobody even asked if I was okay, no concern for me whatsoever, I informed her that nobody even bothered to check the lock to see what the issue with it was. She started being very rude because I didn’t need to have an anxiety attack…. Are you kidding me? Are you serious? Is that the standard of Fairfield inn’s hospitality? No, thank you. My daughter was on my phone and could hear the lady putting down my anxiety. People in the breakfast room started recording her talking to me that way. ( I’m gonna get the recordings hopefully) I took a pic of the 3 workers standing there. I told them we tried the door again and it’s still stuck. No response. Worst experience ever, could have been a lawsuit if there was a fire or medical issue went just a little farther. I plan on sharing this information to as many as possible. We deserve a refund for the lack of care, concern, human kindness and pure disregard of hotel hospitality! I look forward to any responses from Fairfield inn.

Hotel is located in a fantastic new area, very convenient to the University of Notre Dame. Hotel is relatively new with good amenities. They do charge for overnight parking. But my biggest complaint was finding multiple drops of hardened but still sticky syrup across the dresser in our room.