Peaks Hotel and Suites

Rooms were very well appointed and clean. Breakfast at the sister hotel across the street was really good. Location was super convenient.

Pool being closed for maintenance some of the time.

Good location!

The hotel assigned us a first-floor room next to the street. Construction vehicles woke me up at 6 AM, and I couldn’t fall back asleep afterward.

El personal muy atento. Ubicación excelente. Muy acogedor. La cafetera en la salita de la entrada todo un detalle.

Location was perfect. Check in and check out was done with ease. Quiet and clean corridors. Housekeeping staff were very friendly and attended to our needs.

Amenities have to availed of on the other establishment.

The location, cleanliness were excellent. The day staff were helpful and caring. They listened to our issues and acted to support and resolve as best they could. Our grandson loved the area to make hot chocolate. It seemed a firm favourite for most of the children. The rooms were comfortable and the beds also. At night it was very quiet.

Unfortunately at the time we were there there was refurbishment going on to the exterior of next door so there was banging and drilling during the day. Also the surrounding roads were being redeveloped and that meant the coach to Lake Louise was not accessible at the hotel. We had quite a trudge each day with skis etc to access it. Neither of these things were told to us before or even on arrival. The night guy was a bit terse with us on arrival which wasn’t the best start.

Beautiful amenities, very quiet and comfortable. New. Excellent location.

The property was in a perfect location! close to the banff centre and we enjoyed the pool facilities too at the other hotel. The room was spacious and the bed was comfy especially after long days of hiking.

There was confusion with the payments of the hotel at the end of our stay. There wasn’t a huge explanation of what was needing to be paid / what it was for , which left us with queries and thankfully another staff member was able to help us. Definitely better communication between what costs you are paying for / deposits as just sending an email of a receipt isn’t clear!

Fantastic location, large bedrooms, spotlessly clean, helpful staff & excellent value for money.

Happy with everything.