Peaks Hotel and Suites

Very clean, great location, liked the free coffee / hot drinks facility. Sister hotel over the road great for breakfast, lovely buffet. Also use of swim / sauna facilities

One minor improvement would be the ability to offer single beds in the room (as an option) rather than 2 x doubles. We had 2 rooms with 6 males and single beds would have been preferable

Property location is excellent. Right at the downtown Banff but away from the crowd. Almost everyday (morning) we see deers right outside the hotel.

No breakfast offered

Excellent location in Banff. Short walk to shops, restaurants and bars. Underground parking. Spacious and well appointed rooms. 20 min to Sunshine ski area, 40 min to Lake Louise ski area.

Great location in Banff. Newer hotel with modern amenities. Close to all restaurants, bars and shopping.

Didn't partake in a breakfast but fresh coffee and a nice selection of tea was in the lobby area and in room.

The location was great , we had a loft which was very spacious and had everything you needed .The Kitchenet was a nice addition . The view was also lovely.

Nothing

Unique hotel - self check in was convenient including access to the underground parking. You check in using an app, when your room is ready, the app sends you your room number. You scan the room number (via the app) to get into the underground parking and into the hotel itself, then your room. There is a free area to wash your car if you want. Quality hair/soap/cream products provided. Coffee (Nespresso machine with pods)/tea/hot chocolate in room to start your day - also mini fridge. Loved the white noise machine provided although our room was very quiet (Room 222) as we faced the back of the building. The bed was comfortable. Decor and bedding were nice also - cabin feel. Black out blinds in room - great for sleeping. Clean and bright hotel. There is laundry facilities available. Robes provided in closet. Once ready to check out, again you do that through the app and they hotel sends you a detailed receipt via email. There is a buffet breakfast at their sister hotel, which is directly across the road. We did not go there but it was nice to know we had an option. Had to leave early - Tim Hortons does not open until 6 am which is 2 blocks away. The Peaks is central to downtown Banff so you can walk to many shops and restaurants when you are there.

Only thing we did not like is that the room did not have air circulating. There was no fan only hot or cold. As a result it felt stuffy when you slept. We did ask the front desk for a portable fan to assist in moving the air in the room. They were quick to provide us with one. Being such a modern hotel, it would have been nice to have the air circulate. Unfortunately that the hotel does not have its own facilities at least a bar. You have to go across the road to the sister hotel for a bar, pool, etc. When it is cold out it is not convenient. Underground parking is great; however, a little tight for larger trucks. The shower is a little complex also. Not sure why they choice such a set up. Would have been better to have a simple shower head/hand head set up rather than these sprayers, which are useless and too many taps. Things for the hotel to consider is perhaps including a free breakfast with the stay (since no facilities at this hotel - nice perk to make up for it). Also reduce the amount of communication (texts, emails, etc) before the trip - it was a little too much.