Hotel Zihua Caracol

This hotel is in the perfect location from which to explore all of Zihuatanejo. In addition, the staff was very kind, helpful, and accommodating.

Great place to stay, close to the beach excellent view from the terrrace restaurant. If you want an all inclusive then this is not your place. If you want to be welcomed and received like you deserve then stay here or the sister hotel across the street. We have stayed in both and we feel that as you have access to both hotels and pools then you cannot lose. The checkin staff of Carlos and Elizabeth are just the start of a great vacation. You can eat on the terrace or you are a a short walk front many other places. I would advise to pay a bit more and take the inclusive breakfast and there is little need for lunch after it. There are 4 beachs within 4-15 minutes walking with one requiring a short boat ride across the habour if you wish. There are many things to do and downtown is only a 12 minute walk away. It is a safe road to walk at night and the sunsets are incredible. We lacked for nothing!!!!

Staff was friendly. Food and drink was excellent. The only negative was the hardness of the beds.

This hotel is old but clean and comfortable. Few steps away from Madeira beach which I liked. And not too far from Downtown Zihautenejo.

Room was small but comfortable, it works for a place to stay if you are more interested in getting out and exploring the area. Ac worked, showers were hot, pool was nice and staff was more than friendly.

have stayed in Zihua before and room was as expected, not plush, no mints on the bed or flat pannel TV. TV has only 2 stations, both Spanish. Staff was nice. Bathroom had shower stall, comode and small sink (14" across) one light bulb above the sink/mirror. No Flat TV built into the mirror ( Marriott-Hilton Head). Basic room, OK for the money. If you need Plush, room service, towell attendent at the pool, go to Ixtapa or Can cun..

Staff tried hard but despite many polite requests I never was able to get hot water. The staff did give me a promotional deal as they were almost empty. I had to request toilet paper despite leaving an empty roll with the tip.

if you want a place to crash it's not bad. We did'nt have much of a view 1st floor room.

Located at the eastern end of the La Madera strip. a 10 minute walk to the centro and many super restuarants along the way. The top floor is called "garden views" but actually many have awesome ocean views. the balcony is not private, but it was very quiet when we were there..the pool is good too.

The location was super - we could walk to everything. Our pool clean & quiet - but if hub-bub desired we were able to walk across street to share ocean side hotel pool. Had to switch rooms after first night on inferior mattress - chose to upgrade to room with fridge/kitchen at that time - so a bit extra $ spent. Went to the outdoor restaurant there once... much better choices nearby. Shower works but takes 2 showers for the warm water to arrive! Not the best but a long way from bad.