Hotel Zihua Caracol

Hotel was about what I was expecting for the price. Beds are a little hard. Rooms are very basic. Floor was wet when we got there? We could get warm water if you let it run for a few minutes, but they are stingy on the towels. 1 per person and no beach towels. Worth it to bring an extra of your own. Breakfast was good. Go for the omelets, stay away from the soggy french toast. Staff was awesome but they will give you "tomorrow" as an answer to most requests. The safe in our room didn't work and never got fixed but nothing was stolen so no harm done. Rodrigo at the front desk speaks great English and is super helpful for translating and answering questions.

The hotel was fine. The pool was great and the staff helpful;.

Stayed 7 nights and this hotel has a great location with a sister hotel across the street to use the pool where there is a beach view. Breakfast was great , as well as all the staff. Clean , cute comfy.

Nice staff. Good happy hour. Uncomfortable bed. Noisy @ night.

We had booked in for one week and did not stay even one night. The room and hotel are in bad need of renovation - thankfully we found a room available at another hotel across the street for our first night. As we had prepaid and a refund was not available, we upgraded to one of their best suites at their sister hotel across the street for the balance of our stay (an additional $50 US per night). While better, this hotel is also in dire need of upgrading. The staff were working hard at cleaning and gardening but despite this our room had a rank smell (sewage?). We toughed it out for a few nights but ended up moving next door again to Hotel La Quinta Don Andres, a very nice and much newer property. On the plus side, the location of the hotel is good - across the street from Madera Beach and a ten minute walk into town, several restaurants close by.

This is a hotel and staff that I cannot wait to return to as the area is safe and the people at the hotel remember your name. We are very near the beach with many other beaches or downtown within walking distance. Shopping is easy and dining is good with many restaurants in the area. The roof top restaurant at the hotel has a fantastic sunset view. I felt cared for from the time of our arrival till the moment we left.

We had a wonderful time here. It was a short walk to the beach with many great restaurants within walking distance of the hotel. Great view from the terraces and the rooftop restaurant. Close to the beach. Great sunsets and star gazing.

We will come back to Zihay Caracol but next time we will bring all the kids. The pool is a great asset. I will take a room with a fridge next time.

This hotel was in a great location, we walked everywhere. Out of the 14 days we stayed there, we had hot water 3 times. We like to take a shower after being on the beach, but there was never any hot water. We loved the area just outside our room to have coffee in the mornings and cocktails in the evening and visit with the other guests. The pool area was great too. John, who ran the evening roof top bar/restaurant, was awesome. He made everyone feel welcome, and would do anything to please.

Very cozy hotel. Simple, needs some upgrades but they're working at it. Clean rooms and grounds, great staff always working and pleasant. Perfect location. Would definitely go back.