Hotel Zihua Caracol

Property was decent. According to Expedia, the room was supposed to have a private balcony but it was a shared terrace, no smoking allowed. Free breakfast was convenient.

Everything we needed was close by and the staff are very hospitable

It’s a great place for price and location....plus you can use the pool across the street at Sun and Moon too!

Dirty towels, over charged, infested with bees, walls crack and ceiling peeling,

This would have been a salutary review if there wasn't a persistent smell of feces in the room. I told mment of the fact and they just shrugged their shoulders and said that this happens when the have a lot of guests. I guess it wasn't just my room. The fact that they had all the unrented rooms airing out should have been a signal. Other than that and the thin curtains, noisy families, maid that didn't come until 4pm,braying dog at 5am and rear half of unfinished rooms it was actually ok. Just behind the first row of hotels. Pool. Bfast, Ok cable and air. Clean. Big simple room. Ok water pressure and heat. View of bay. Pretty quiet. Good value if not for the sewer poisoning.

Our room was pretty spartan but for the price we felt very comfortable. It's dated but hey... your in Mexico! The beds left a lot to be desired, had a issue with one of the light switches (got a tingle every time we touched it...staff fixed next day) and towels seemed to be at a premium. A Real Premium... they lighten up a bit after we'd been there a couple days. On the plus side the staff was great, everything was cleaned daily, the pool was awesome, the free breakfast very good( 3 days), the rooftop restaurant very nice(twice) with a beautiful view and the surrounding area was great. As you might expect so many places to see, eat at and check out we didn't eat or stay at the hotel very much. For us la Madera is the area to be in.

Rooms clean and liked that breakfast included in our package

room was kept clean , food was mediocre , no hot water in room 302 , staff was concerned but never did get a hot shower ; would look for different accommodations next time although other guest were a hoot.

there is some odd things about this place: they take old towels in AM don't replace until 4pm, gas power wash of concrete at 111600 hrs, terrible noise. noisest folks were the restaurant staff. inc breakfast quite good no refirig, had to buy ice off site. great location and very pleasant staff.

The rooms were not clean. No extra towels or blankets. You have to check in and out each time you leave . Toilets were clogged and no Hot water . The responsiveness of the personnel on resuming this issue was not exceptable. Location was good.