Hotel Zihua Caracol

Wonderful an de friendly staff. The breakfasts were filling and good. I enjoyed using the pool and liked the on sight restaurant. The hotel is centrally located with easy beach access. There were also massages available too.

Air conditioning worked well, was quiet, beds a bit hard, usually hot water but was at least always warm, friendly helpful staff, tasty filling Mexican theme buffet breakfast, pool at hotel and access to infinity pool across street at another hotel with great view of ocean and beaches. Front desk staff Geraldo and Eliana were welcoming and helpful. Staff at breakfast very friendly. Good deal.. low price.

This hotel is not targeted toward US guests but is fine for guests with appropriate expectations. Everything in our room worked. The breakfast buffet was basic Mexican dishes. The towel policy is strict and very limited as mention in other reviews. The beds are intentionally very firm. The shower tile was patched during a repair, poorly and the shower head was damaged probably while clearing mineral buildup, but they worked. If you want luxury, book a modern resort. If you are fine with clean and simple, this is a solid choice.

I arrived 2 hours before check in and was told I would have to wait until 3.00pm.As I sat there waiting for my room multiple people were checking in ,all hispanic. I got checked in at 3.00. That night my room flooded because of broken water line. My shoes and clothes were soaking wet. I went down to the front desk to see if they could dry them out. they said no

It was a decent place for our one night stay. Both of us have some mobility issues so we found it a bit difficult.

overall we enjoyed our stay, polite friendly competent staff, no language issues, the breakfast was terrific. they seem to cater to Mexican bus tours, so you'll get 2 or 3 quiet nights where the pool is yours, then the bus fills it up and it's bustling, busy and can be noisy until late, then back to quiet. also short beach walk to town, nice beach a block away.

They had no one at night, the A/C broke we couldn't call because rooms don't have phone and no elevator and we where in a 3rd floor and they leave at 11pm .

Stayed 3 nights in mid March. Good price for the room but oh does it need a makeover in a bad way! Need new beds as they were awful as were the pillows. 1980's style tv although we peaked in other rooms and they were furnished a bit better than ours this place could be so much better with some time and money with a makeover. Breakfast was included in our stay and it was really good as we were able to order off the menu. They advertised a rooftop bar but it was never open the 3 days we were there. A short walk down to Madera beach, it was ok if you like dark brown sand! I don't so wasn't impressed with that particular beach. We did a day trip to Isla Iztapa which was awesome and a catamaran trip another day. Next trip will find something different. Would only recommend if you want pretty much bare bones minimum.

Our room (#201) had a great new air conditioner; set the temp, worked perfectly; also very quiet. Very small bathroom, but we managed. Bed was a bit hard and pillows were terrible, very lumpy. Nice little pool. It was more noisy after 10:00 p.m. than we like (we're not young any more). Breakfast was okay.

My wife and I had a reservation for three nights but we liked the hotel so much that we extended our stay four more nights. The hotel is well located near Madera beach and about a twenty minute walk to downtown Zihua. The hotel staff was very friendly and helpful.