Hotel Zihua Caracol

Great stay! Great staff!

Great time it was a good stay a good distance from everything

I would have appreciated a civil response to my attempts to contact them. I had an accident and illness shortly before I arrived, but only was told they would not refund $1000 for an expected six-night stay.

The staff never responded to my attempts to contact them.

Love the pool and garden area. Roof top view is beautiful

The breakfast was good, we enjoyed the Mexican breakfast and the last day was off the menu so we got our fried eggs. They did not offer tea ( without charging) tea should be included. Location was good, easy to walk for us. The beds were brutal and I feel that this shouldn’t be like this. The staff were all wonderful and helpful.

The beds. The beds need to be better. This was not the room that was on our booking so I’m not sure if we just got the terrible beds but we are still in some pain from them. Sleep is important to health.

The bedsheets are so rough it is almost like sleeping on sandpaper. The hotel has no view of the ocean.The closest beach is an 8 minute walk from the hotel . The hotel is neither in town nor on the beach. There is fine 4 star hotel, Don Andres, across the street and on the beach with nice large rooms with ocean views and balconies . It only charges US$ 20 per room than the Zihua Caracol. Brealfast is limited to 4 items. All other order paid a la carte. Very poor breakfast.

I was in Zihuahuatanejo, Mexico staying at a bad hotel January 22 to 26, 2024 on a Booking.com reservation. The service was poor but the facilities were worse. None of the rooms have phones in the room. The TV in my room did not work and had to be replaced. The tv's in the room are only 12 by 18 inches. There are no stations in any other language but spanishTV I booked and paid for a suite which was badly equipped with simple military style beds, no decoration. No chair, no table. No view. No interior decoration other than a few strange pictures on the wall. The internet only worked outside the room in the corridor so I had to change to a smaller room in a different part of the hotel where I could get internet reception. The shower handles fell to the ground when I tried turning them on. Three days after I told the front desk, someone came to replace the faucets. The bathroom was very small and not well equipped. There was not a chair in the room, only a small stool. The rooms have only a small window looking into the corridor which makes the rooms dark and visible to anyone passing along the corridor. The breakfast which is included in the price has a very limited offering of 4 or 5 choices of eggs. Anything else is charged extra. The car park is 100 meters up a very steep hill from the hotel and is locked. Anytime one wants access to the parking one has to have someone come from the hotel down the hill to open the gate and relock it. Very inconvenient. There are rooms on 4 floors but there is no elevator. All the stairs leading to the pool have no banisters. The entry to and exit from the pool are made difficult as there are no banisters anywhere. Around the pool there are only 2 chaises longues and 2 sets of tables with 4 metal chairs. The rooms all need paint which is peeling in various places. No bathroom amenities are offered except small bars of soap. The towels are hard and not absorbent. The beds are simple mattresses on a wooden support.

Very close to the beach