Targa Aqua Parc

The hotel it self is very good and the staff are very friendly and helpful. However, the food is very poor, little choice and non existent information or allegy advice.

Tout 6 eme fois dans cet hôtel

This was by far the worst experience in marrakech the hotel was clean and tidy,the majority of the staff were lovely and cherrif and abdel on the breakfast and lunch shift outside were fantastic. They made sure our party of 6 had a table and a high chair for "handsome" our grandson who adored them. However the food was dreadful the pizza and pasta station was fine if you were happy to wait 40 minutes and weren't fussed what type. The entertainment team were good but take a pack of cards for the evening. In the middle of nowhere so you need to stay in the compound.

Firstly i must mention the service from the breakfast staff in the outside area were fantastic, Cheriff and Abdal your asset to the hotel, its just a pity that the food selection from the restaurant wasn't as fantastic, the food was very limited in choice and very much the same menu every day just with a slight twist, they say you eat with your eyes, we'll it explains why most people were wearing sunglasses in the restaurant at 7pm, lets say it wasn't very indulging. I do like trying different styles of food and im not a fussy eater but it was very similiar each night for the whole week, this also explains the Mac Donald deliveries and Mac Donalds paper bags in the bins in the evenings, obvouisly others had the same thoughts, and by day 3 you will be joining the queue of fresh pizzas which are nice, but you do have to queue, this is another hint that food selection was poor. The pizza service was a pleasant experience apart from the 30 plus minutes to wait for a pizza, not two or three, yes 30mins for one pizza And yes it has been mentioned in other reviews that staff from the cooking area do come into the resturaunt area in the mornings, toasting there bread and rolls and taking it behind the service counter and dissappear into the back to be consumed, which doesnt look professional when guests have paid all inclusive and also queuing to use toaster, but hey i guess they don't have a toaster out the back. Overall the majority of the staff are very polite, but some do spoil the effort put in by others. For example at evening meal times and getting an alcoholic drink from the bar counter in the restaurant is an experience, you hand them a glass and they pour into it from either a bottle of beer or a bottle of wine, nothing wrong with that you may ask, but the table with the glasses, is on the table right in front of the bar waiter, one particular member of the bar staff in the restaurant won't pour a glass until you hand the glass, from the table to them, all very strange and not what I woul expect of a 4* service. If your a new arrival and don't know the procedure to pick up a glass, you get an abrupt response of "Glass" and a finger pointing to the table gesturing you to pick up the glass and hand it to the waiter. Now thats most of the moaning done, now the better bits, hotel is clean tidy with plenty of room around the pool for sun bathing, the rooms are decent sizes and good aircon, the outside balconys need a bit of maintenance but they were ok for what they were used for. Bar pool area was nice and drinks service at the pool bar was joyful. Pool slides looked fun but suited more for those with kids. There is nothing to see outside of hotel so bare in mind everything is inside the hotel walls, no walking out to local shops in daytime or evenings, you will.need a taxi or some form of transport to venture. Would I come here again? Probably not, it has potential, but its not there yet,

Room not as described, noise from other rooms coming through the walls and in the bathroom,dangerous balcony rails with sharp splinters,broken in many different places, i only found out when a sharp piece grazed my daughters arm as she tried to look out from the balcony,AC not working from friday 31st October 2025 to 3rd November 2025,I was given many excuses such as the entire floor was out of AC and it will be fixed straight away,but took 4 days to fix and every night it was 25° + inside the room, we had to open the windows to let air In but the noise from the music was too loud and went on till 11pm. The amount of time I caught staff stealing food is embarrassing,they were stealing basket full of bakery items like cinnamon bun,croissants, they were walking and grabbing handful of grapes and eating it straightaway whilst pretending to look busy,they were asking each other to get yogurt,grapes,and other expensive food items for each other filled up to the top in a glass they were putting away food inside the cutlery cupboard, they were piling it up slowly so they can eat it later,it was food that was Meant for the paying guest but instead their staff were like voulchers just watching customers take food and speaking in their language and muttering and laughing which was very rude, they were taking bowls and glasses full of yoghurt,plates full of feta cheese,lamb,beef, eggs,its like they had no care for the paying customers, and it was like they had to steel food because its like they never ate these kind of food in their lives. I felt sorry for them but after 7 days and watching them steal food every day and noticing that less were available for paying guest it made me mad to think a 4 star resort would need to stoop so low and employ thieves as staff. I dont know why but this hotel is not a 4 star hotel, not with the decor of my room to the non working ac,and broken balcony rails,to the noise coming in from other rooms,to the sofa as beds for kids and a family of four,it was very outdated and overall the toilets were bad,specially in the poolside and bar toilet ,the ones in the lobby were pretty unclean, and the restaurant was filthy and dirty ,the walls were gross,and staff were not smiling but rather laughing muttering speaking in their language which seemed very rude and unprofessional. The only thing that was good about them was the free shuttle service going to medina,the pools were freezing cold, and the swimming pool by the waterside was falling apart. I would avoid this hotel. I did not have a good experience specially 4 out of 7 days in the heat at night and day waiting for the AC. I just dont understand how can a 4 star hotel not carry out safety inspection and realise that children will be staying before expecting families to check in to a substandard room with only one bed and sofa to sleep on and a dangerous rail with sharp splinters everywhere, how did they allow this. And not change our room when we asked them to? Plus a tatty gym with broken treadmill that's asking for an accidents to happen with a lazy staff just sitting on hes phone and had the nerve to ask me to put the weights back and it was only two plates of weights. This place needs a change of staff. The entertainment was tatty, the play area was wasted like tge volley ball and tennis court,it could be changed into a basket ball court for children and adults to enjoy but rather kids had to wait to play for hours until the adults decided to stop playing basketball in an area the size of a balcony with one broken hoop. My son had to wait for hours just to play at time. Really disappointed with the whole thing,hats off to the pool guy and the girls and boys in the pink t shirts who really tried theor hardest to keep things going but this place needs a new management and a better and stricter one specially in the food area. You might aswell give all the food to the staff if they need to steal all the time, why take money from paying guest then leave no food for us and then take forever to fill it up? There would be no need to fill it up all the time if your staff would stop stealing in the 1st place. Plus that one morroccon restaurant served the worst traditional morroccon food ive ever had, the breads were hard, the vegetable tagine was under cooked it look like they just got it from the next door buffet and piled it on a plate, it was tasteless and very bland. I cannot understand why they would say its a four star hotel. Really feel sometimes as though we get judged by these staff just for being outsiders and treated with dishonesty and carelessness as though our money has no value.

One of the best animation team 👍👍👍👍👍👍👍👍👍👍👍 they are really professional, they speak many languages, I really enjoyed my time here , I will come again to this hotel for sure , much loves from Germany 🫶❤️ and DIMA MAGHREB .

As instalações eram boas, piscina incrível, o quarto era ótimo e cama confortável. Os funcionários foram sempre simpáticos e gradáveis.

Pouca variedade de comida, por vezes não sabia o que comer pois só tinham legumes e pouca variedade de carnes. Oq nos salvou foi a estação de massa e pizza. O quarto a noite até as 23 tinha muito barulho e se quisesse dormir cedo não era possível.

This was one of the best hotels ive ever been too the food was good but the entertainment group was amazing! Especially Ghita she was lovely and very friendly and always made me feel welcome. She was so good with the kids always got us involved in the games and activities during the day and on the night. 10/10 recommend !

We had a good holiday with many positives, with which I will start. But there are some pitfulls to be aware of... Travelled en famille, two children (11 & 8). Pool area was good and water slides kept everyone entertained. Family room was wonderful - spacious and clean. Staff were lovely - super helpful and friendly. Spa was fantastic - husband had two wonderful massages and enjoyed the spa facilities after. Breakfast was great - lots of choice and freshly made food (pancakes, omlettes). Desert trip was fabulous - we did an afternoon of camel ride, quand bikes and an evening meal with entertainment which was brilliantly organised and a lot of fun for all of us. Some aspects that could be improved, and for other travellers to be aware of... We had a pool view room - fantastic location right next to the pool, which was extremely convenient during the day. However, we were not aware that the entertainment area is next to the pool and music goes on until 11pm EVERY night, and it is loud - some nights with the addition of microphone use. Luckily I took some earplugs which blocked out some noise but in all honesty it was quite a big problem for all of us. Waterslides closed between 12.30 & 2.30 each day. This gave us a forced break to get the kids to lunch but seemed a little strange in an advertised "aqua park". Pool water was a bit chilly - I know this is no one's fault but something to be aware of if travelling with small children as the water was only around 22 degrees. At around 5pm the pool staff started coming round packing up and collapsing sun parasols, even when we were sitting under them. Definitely felt like we were being hurried to finish our day by the pool. Full entertainment programme - we didn't really participate except in some of the evening bits like the mini disco. The programme was posted each day and we found it very disappointing when it advertised a karoke night and a Halloween party that never materialised - the kids had been really looking forward to both. Food was very average - breakfast was great (as stated above) but lunch & dinner were mediocre. Great fresh pizza and pasta station, which the kids lived off - very long queues. Ice cream - not a biggie but there was none! Not for dessert, not during the day. We were surprised by this as have been to all inclusive hotels before and always had ice cream pretty much on tap. We bought a couple from the hotel shop in the end. All in all we had a good holiday, I just feel that I would like to have had some advanced warning on some of the points above in order to manage expectations! The pool view room and noise levels being the main thing.