The Royal Haciendas All Inclusive

I liked the fact that their dinner buffet changed everyday. So every day was a different theme so the food was not the same every day. I did not liked the fact that we could not go into the beach in any of the days we stayed. From what I understand this was due to erosion..so we had to travel north to islas mujeres to be able to go into the water. Kind of sucked but we made the most of it.

I fell down the stairs, a flight of 5 stairs bruised both knee and elbow. There should be signs, watch your step.

We loved our stay!! It’s such a relaxing vibe there. If you’re looking for a party spot, this isn’t for you. Service and staff was impeccable! They bring you food and drinks while you’re in the pool. Always saying hello and smiling as you walk by. The landscaping and cleanliness couldn’t be any more perfect. The food was great! Even at the free buffet! They really put alot of effort into making your stay memorable!

The hotel had no electricity for

The grounds are beautiful and my kids (6 and 9) enjoyed the kids club. The food was amazing, especially the seafood house and hibachi restaurant. What was disappointing was the lack of transparency with how to use the $50 VIP perk and being told we could do an excursion for one price and then going to book it, only to find out it’s a sham and you could only get it if you sit in a 90 minute time share meeting. Also annoying that we needed to sign receipts everywhere and they had different tiers of AI. You also couldn’t get any alcoholic drinks until 11am.

As soon as we checked in the resort lobby, we were assigned a "personal concierge", and her sole job was to convince us into signing up for a timeshare sales meeting even before we had the chance to put up our luggage in the room. She was very tenacious into persuading us to sign the attendance document. We declined the first person with much difficulty, but everytime we went to the lobby, somebody would approach us asking why we declined her. Eventually, we gave in and agreed to attend the sales pitch. They used all kinds of tactics from "now or never" to "emotional appeals". They tried to sell us a package worth $60K as an upfront investment, along with a monthly fees of $1600. We decline the offer to the salesperson, but then her manager showed up with another (but a similar) spiel and we had to decline the offer to him as well. The whole sales pitch went on for 45 minutes straight. We were promised a gift card in the amount of $160 for attending the sales pitch which was reduced to $120 at the time of the checkout without any explanation. The whole sales pitch was excruciating stressful as expected. There was no poolside music and the beach was rendered useless due to the excessive seaweed accumulation. On a positive note, the food was fantastic and the staff was courteous for the most part. Overall, we would not recommend this place in good conscience.

Excellent hotel, not too loud around poll, good if you like quiet pool area and not too many noise shows. There is lot of erosion in the beach. Delicious food and drinks. Lovely staff

The hotel is beautiful and quite expansive. The staff is very attentive and all the accommodations are excellent. Some of the restaurants require reservations, but it's definitely worth it. Kinoko restaurant was fun, the food was wonderful and the experience was worth the reservation. This is a timeshare hotel, so they will try to sell you on a presentation. But you receive a gift for your time and it's up to you if you want to purchase the timeshare, which many did. We enjoyed the spa services and received swedish massage for our time. It was an amazing 6 days and I would definitely go back. My only issue was the beach because it felt so small of an area compared to how large the property was.

The room was amazing, the spa and nail salon was also amazing. Lovely pools, hated all the sea weed but nothing you can do. The food was good but it would be nice to have a couple more options. Our main issues were 1) room service came very later than promised and we were not able eat before we left for the day for an excursion 2) there was a power outage, and there is no lighting in the rooms after dark. With 4 kids in 3 rooms it was nerve wracking and when I asked the front desk for a flashlight they acted like I was asking for too much? They did supply with candles and power was back on around 10.

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