Mandarin Oriental, Sanya

Snorkeling directly on a coral reef was great. The food was way too expensive so very few seemed to eat at the hotel and ordered food in. The breakfast buffet was top notch!

It has a distinctive style.

Not applicable

The hotel is quite dated. The public spaces are nice and well maintained. Breakfast is extraordinary and delicious. The pools are very nice. The room is stylish but dated. However ours had a deck and a small strip of grass. The deck was filthy and a dump. It does not get cleaned. Not worthy a luxury hotel. Unbelievable. There was a rusty lamp with dodgy cables. Very unsafe.

Green a s peaceful !

Rooms remind me of motel 6 in USA . The exterior design of the rooms and layout is more like 1960 American Motel. Thin walls , no privacy . If your on the first floor which was out case upstairs and side rooms noise , yelling , drinking , moving furniture can cause you a massive sleep deprivation!

Everything!

Where do I begin. I am as shocked at the state of my room. In need of a serious refurb. Some parts were dilapidated. Window blinds threadbare etc. it definitely should have a mandarin oriental brand and seriously begrudge paying the rate I was charged. Doesn’t compare to the other sister hotels

The place was amazing. The pools, the view, the whole set up, the room, gym, general amenities as all the Mandarin Hotels where insane

The service however was not up to the standards of a 5 star mandarin oriental hotel. No one in the hotel was able to communicate in English, that I understand it’s difficult in china but you would not expect that in a hotel like the Mandarin There were a few events during the weekend on the hotel and the next day all the aftermath of the events was scattered around the main areas for hours. The cleaning of the room was deficient with some stains under the bed and there was a bag of leaves just left at our front door for a few hours. We ordered room service and it took them 3 visitors to get some water and ice over to our room bc of the English. And on top of that when we had to leave the hotel they were unable to arrange any sort of taxi or pick up to the airport so we had to walk all the way to the main city center in order to get a cab there..

staff

value for money is pretty low for what I pay for ....pool was always closed...only one pool was opened the other were always close ....beach is horrible for a beachfront hotel. nothing significant and I paid a premium

Beautiful, quiet, friendly