Novotel Lampung

I like the room ,it is big and spacious

The service of the staff , really need to improve, on arrival I didn't see any bell boy there to help bring my luggage, the front desk was only one and he also gave me wrong room with two single beds that doesn't match with what I have booked online , but he then upgraded my room. Unfriendly one of security guard.

Breakfast menu is very good and variatives

Its Lobby not compartable

Great location with friendly and helpful staff and clean well presented rooms - will definitely stay here again next time I am in Lampung.

The hotel is nice - very interesting architecture with great views of there surrounding urban agglomeration, but worn out for being such a new building (elevators, room interior). The spaces are large and well-designed but feel somewhat empty. The room is very nice however you could hear children screaming next door, below and above us. Also the lack of a/c in the hallways made the corridors and circulation spaces noticeably uncomfortable during the day. However, despite these relatively minor issues, the staff made a real effort to make us feel welcome and the breakfast was well presented and good. There is a well-appointed fitness centre, a huge pool, conference spaces, a wedding chapel? and a bar/lounge, with outside terrace. The latter zone doesn't work as well as it could - for example the singer in the bar was situated in the smoking area while the bar itself was separated from her by a glass wall - a strange concept.

Fantastic experience, receptions greet me by my name when I walk passed them and the politeness and friendliness of every staff members were outstanding. We will be back again next time.

nice and pleasant hotel with stunning view and facility, like the room cleanliness, the view and amenity, they have full ranges of spa facilities with nice hot and cool water pools. the hotel is a bit far and secluded , nice point for guest who is looking for good rest and privacy. the only drawback is the hotel management, for hotel that proud to be in service management, the hotel failed to do so, during my stay i was woken up by loud music on the Saturday morning , 6 AM plus, the music was so loud with mirror shaking bass and apparently was from hotel staff mass morning exercise , it was lasted for hours approximately, I called the front desk and specifically lodged complaint case about it , however it was not been taken seriously and I didn’t hear any further news from hotel management. I purposely chosen this hotel for good rest and this should be the sole purpose of the hotel itself, not bugged the guests with full blast music in the Saturday morning , how disappointed with that , and no one treated this complaint seriously

Location is better for sea activities and for over all holiday. It is suggested for extended souvenir shop so we can bought any Lampung art and home made