Baguio Burnham Suites

We had a great night!

Was ok

Owner operated hotel with no management, staff make their own policy as they see fit. Breakfast codices extremely limited! Not worth half the rate they charge.

From the hotel, it's a 15 minute walk to Session Road. The hotel is old with dark corridors but with cheerful and helpful staff. The room is large and comfortable but not grand. Some of the hotel rooms are private residences.

Hotel has a good location, but room is not really that good as like in the picture in their website. Service is slow, and need more patience if you ask for something they didn't response right away.

Overall the hotel was comfortable. The room was air conditioned, there was plenty of hot water, no roaches, and there was a nice little cafe adjacent to the lobby. But my reservation was for four - two adults and two children. We were booked into a room with only a king size bed and nothing else. Three of us squeezed into the bed while the fourth somehow slept on the the loveseat. There was no microwave oven or any other means to reheat food or beverages - cooking is strictly forbidden. The refrigerator was full of beverages that the hotel charged a nominal fee for, so there was very little room for anything else. Upon checkout the person at the front desk tried charging me for a bottle of water that we didn't open. When I denied that we had consumed any beverages from the refrigerator, it was as if he wanted to argue with me about it. I was proven correct when housekeeping reinspected the room. After a very pleasant experience at Burnham Suites six years ago, this experience was a bit disappointing.

Not very good experienced. Staff and Supervisor always on break. They should at least try to solve or offer the best solution of the situation, especially when the booking was coming from abroad. What a bad experienced I have to spend most of my time in the phone explained over and over again, but they do not care. They should think to go beyond at least for once to help and accommodate the request for a one time situation. What happened to the policy "Our customer is always right" or "We value our customer" ?????One thing the front desk say I will take care of that next thing we can not do this ...they do not know what they are saying. My poor family instead of enjoying there is spending time on the phone with me. Horrible experience!!! - The driver license was left there they did not bother to call or put it aside and wait until my family call and ask for it. This hotel do not care for their guest!

the location is great. its walking distance to all tourist places. the staff are also friendly and accommodating. i would like to thank Redj for taking a personal touch by calling me up and informing me of the status of my reservation.

It was frustrating when staff at the counter was charging extra 2 person more when the suite I got booked says accodate 4 adults & 2 children. I was told that it's Expedias fault that I should address it by myself. It's outrageous. I was mad & their manager rectified the problem.

Good place to stay for a few days