The Palace Hotel

To the Management Team, I am writing to share my sincere appreciation for the exemplary service I received from Morgan during my recent stay. Simply put, she is fantastic at what she does. Her hospitality was truly the highlight of my visit. Because of the professional and welcoming environment she created, I will be recommending that my company directs more of our future business to this hotel. Morgan is a tremendous asset to your team, and I hope she is recognized for the high standard of excellence she maintains. Best regards, Dee

What an amazing stay. We asked for two glasses and been given an ice bucket as a bonus thank you. Room was very clean, spacious, quiet, bed very comfortable. Thank you

Nesr Southend Central Station and main shopping area I had a sea view room on floor 3 ovelooking the pier. It was clean with Coffee and tes Lovely cooked breakfast bought to you (not a buffet). The waitress was very pleasent

the security was a bit too much but you can never be too careful. the room was alright the floor was quite dirty but it was fine the bed was nice the toilet was good and the breakfast was amazing

I've stayed at this hotel twice in the past month for work and on both occasions, there has been both good and bad bits to the stay. The first stay was in December and after arriving slightly before check-in time, I was able to check-in there and then because the room was ready. It was a huge room on the second floor and had a decent area in which I could work. The bathroom was also spacious and the shower excellent. However, the carpets in the room were very dirty and either need replacing or a good clean. Breakfast was buffet style and pretty standard. On one of the mornings, you had to order sausages and bacon along with your eggs as they were quiet. There was little wait time and the food served was good. On this occasion, I travelled by car and was advised by the hotel to park in the shopping centre opposite. Although convenient, it is £25 per day so for two nights £50. The second visit in January I took the train and the main Southend Central Station is just five minutes flat walk to the hotel - no need to worry about car parking this time. Again, another second floor room, which was similar to the first but with much cleaner carpets. Breakfast was similar to first time round too. One major issue on my second visit was the wi-fi connection which after being good in December, was horrendous a few weeks later. When you need wi-fi for work and the hotel advertises free, high-speed wi-fi, it is very frustrating. When raised with reception staff, they didn't seem interested at all and just said someone was looking into it.

We had a sea view room, the view was beautiful. Great to watch the new years fireworks from. Many people complain about the dirty carpets, which in fact is true. There was dirt on the ceiling, walls and curtains. Don’t waste your money on the breakfast it was shocking!!!!! Unfortunately parking isn’t included in the price of the hotel stay. It’s an additional £25 for 24 hours, located in the shopping centre car park, across the street from the hotel. Staff were friendly and there was a beautiful fragrance throughout the hotel. We were only provided with 1 pillow each, however a quick phone call to reception and 2 additional pillows were brought up in less than 5 minutes. Seeing as we were there for New Year’s Eve, we decided to head to the bar as there was a New Year’s party. One of the bartenders didn’t know how to make cocktails. We ordered mojito’s and they tasted like floor cleaner, not what you’d expect for £8.95 a pop!!!!!!!!!!

Stayed for 4 nights over Christmas with disabled family member. Accessible room was excellent as was our superior double with sea views. Enjoyed our stay very much - a lovely hotel with lovely staff.

My alarm goes off at 0700 and, after my morning routine I wander down to floor 1 where everything happens, and my breath is taken away with a beautiful sunrise glistening across the mud flats of a tide- out Southend. I’m back at the Radison Park Inn for a conference and we’ve hit a crisp November morn. In truth, I’m looking forward to the whole thing. Last year was great and I reported just as much on this forum. Ok, folks talk about carpets and bits of decor that need a freshen up. I’d refer more to the wobbly lifts, only because I’m claustrophobic and never want to be stuck in a lift. But we’re just nit picking. Bedroom is clean, comfortable and, with its own little electric radiator, warm as toasties. Toilets are like wise clean and well equipped, but the way to a man’s heart is through his stomach. Last year I said the food was scrumptious, well balanced and loads of it, but I talked down the main evening meal. This year, considering there’s 36 of us, I can’t put anything but praise. I went the pate, which came with a gorgeous cranberry chutney. Then the creamy chicken with a sweet fennel and onion side ( I don’t do pud so gave my roulade away but it looked great). It was all delish. All the food across our stay was great. Well done the chef and team. You won’t go hungry. And the conference bit was fine too, bolstered by much needed pastries and coffee and tea on tap 24/7. Staff are great, view across the sea front theme park is outstanding (we hit really great weather ) accommodation great - food ticked very positively above. What more can you ask for at these prices. Great value. Well done the Radison.

Good location - just steps from side entrance to The Royals shopping centre. Some rooms (like mine) have a nice view of the estuary. Friendly welcome from Reception staff. Room was spacious, clean and comfortable. Downside was that the carpets (both inside and outside room) were stained.

Arrived on site to be told that parking would be £25 for the night, room ok bit tired. Restaurant paid for food and waited for more than 50 minutes with other customers being served before me even when ordering after. Gave up asked for refund and walked out Second time I’ve stayed in Southend for work but Never again. First time hotel was worse (different) Southend seems to be trading on life 100 years ago. Time to wake up before your closed down